thinkbanking

[sjbyron]

Has anyone else had problems with Think, I have had three card transactions duplicated because they went through as the 1/1/01 and 3/1/09 they say its Natwest as the processed them, and Newcastle BS as they are the card issuer, they are also saying that im not the only one affected and I have to be patient, I asked how long it would take to get my money back and they said how long is a piece of string, its been 6 days and no sight of my £100 back,

So has anyone else had this problem and what should I do, ive asked to speak to compliance to complain and they wouldnt let me, what should I do. They are the only bank that will accept me as im going bankrupt in a months time.

Thanks

[luluj]

I think I am right in saying that if the bank get it wrong they should put it right immediately - I would speak with the managers and then insist they put it right immedidately!

[sjbyron]

I have done and have asked for the refund of monthly fee and they keep on saying its not their fault

[Skippy]

You could try complaining to the Financial Services Ombudsman - http://www.financial-ombudsman.org.uk/.

You say that Think Banking are the only bank who will accept you - have you tried Co-op or Barclays? There is also One Banking who are similar to Think. The other option is a pre paid card that allows you to pay bills, have direct debits etc. I would only suggest this as a last resort as most of them have high monthly fees, and charge you to take your money from a cashpoint.

[sjbyron]

Hi Skippy,
Coop declined me as i have debts with them, I rang Barclays and was told to apply by post and in branch but as im going bankrupt they wont give me a debit card or internet banking, I asked about the 9k I owed to barclaycard and they said it wont be a problem however not sure how safe this is

[David Mond]

hi sjbyron,

I have your email and I will respond as soon as possible.

[sjbyron]

Thanks David appreciate that, hopefully it is the account i am looking for

[David Mond]

It is but it does have a monthly charge to cover all transactions (other than cash withdrawals) where a fee of £0.50 is made irrespective of amount withdrawn.

[sjbyron]

Thanks David

Do I get a sort code and account number with it, how do I setup direct debits and can i pay money in over a bank (which one).

Did you reply to my email?
Stu

[David Mond]

If you go onto the site which you have indicated all that information is there explaining everything.

[sjbyron]

Thanks David
didnt see any information regarding how the account works, i.e

Can I pay money in at a bank, which one
Can I setup DDIs and SOIs if so how
Do I get my own sort code and account number
Is it bankrupt friendly
Which bank it is linked with

Did you respond to my email

[David Mond]

I will be responding to your email shortly.

[sjbyron]

thanks david

need to get away from think

[sjbyron]

And for those other questions david that would be great too

[David Mond]

Have now responded to your email