No contact from GT

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RRones

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Post by RRones » Wed Nov 05, 2014 10:13 am
Is anyone else having trouble getting hold of anyone from GT

Ive emailed them 4 or 5 times over the last 2 weeks to try and speak to someone regarding making a F&F payment and also to chase up my Annual review paperwork as its due at the end of the month and no luck

Its a shame no one posts on here anymore
 
 

SUC

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Post by SUC » Wed Nov 05, 2014 10:42 am
One of the reasons why I never those GT for my IVA.
Dreaddful service and they don't seem to care!
 
 

RRones

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Post by RRones » Wed Nov 05, 2014 10:45 am
Ive had no issues with them before its my last year with them
Last edited by RRones on Wed Nov 05, 2014 10:46 am, edited 1 time in total.
 
 

MerlinL14

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Post by MerlinL14 » Wed Nov 05, 2014 3:51 pm
I haven't had the need to contact GT for some time so I can't answer your question RR. I have never had an issue in the past with email communications though.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
 
 

Foggy

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Post by Foggy » Wed Nov 05, 2014 4:47 pm
They usually operate a 10 day response target ( and often push this to the limit).
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
 
 

hwima

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Post by hwima » Wed Nov 05, 2014 6:04 pm
Never had to contact them but it appears they are trying to make all correspondence via text or email
*IVA started Sept 2010
*Last Payment Taken August 2015
*Completion Certificate Issued November 2015
 
 

Jules79

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Post by Jules79 » Thu Nov 06, 2014 5:01 pm
I had similar issues myself when I emailed, the best advice I can give you is to actually call them. I had sent over 7 emails within a 16 day period and got not reply. I called them and my call was dealt with accordingly.
**23'04'14 - IVA Complete F&F Agreed with payments made to date oh and a fat PPI reclaim helped too. Completion Certificate received 23'10'14 ** After a couple of years of waking up and 'surviving' the day I now wake up and 'Live' for the day!!
**Any comments I make are purely my own opinions**
 
 

Pandy

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Post by Pandy » Fri Nov 07, 2014 7:09 am
I emailed my wage slips as normal about 6 weeks ago and have had no response, normally I used to get a thank you we have reviewed your case and no further monies are due at this time. I did get the automated reply straight away that was all. I havent really bothered too much will make a real effort after Christmas as I will want to know then exactly how many payment left.
If life is what you make it, I must have been in a strange mood when I made mine
 
 

Jules79

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Post by Jules79 » Fri Nov 07, 2014 2:21 pm
I'm fortunate to have a point of contact who helped secure our F&F, I still send any queries her way and she responds prompt via a phone call.
If you have any other people that have replied to your emails previously I would suggest contacting them and ask them to forward your query onto the relevant person.
**23'04'14 - IVA Complete F&F Agreed with payments made to date oh and a fat PPI reclaim helped too. Completion Certificate received 23'10'14 ** After a couple of years of waking up and 'surviving' the day I now wake up and 'Live' for the day!!
**Any comments I make are purely my own opinions**
 
 

Lollipop

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Post by Lollipop » Mon Nov 17, 2014 10:07 pm
I'm having the same problem. I've called them 3 times in the last 2 weeks and been promised a call back within 48 hrs, surprise surprise I'm still waiting.
I sent my review paperwork off middle of September and not had anything back yet. I to am wanting to talk to someone about a full and final offer. It's driving me mad. Good luck with your offer and hope they contact you soon
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