I have to politely disagree with those that say just move on. You're free (this is anyone complete that had to complain, not just you Vic) of the IVA now. For every one person they try this on that reports it here how many in reality do you think don't question it ? 10'a, hunsreda, thiusands ?
An IVA is stressful enough for many, if there is any way to make it a better experience for anyone then surely it has to be by reporting when companies try underhand tactics to increase their bottom line at the expense of the person in the IVA - who, lets face it may not be savvy enough to understand the entire document/process and just believe what they are sent/told.
if every occurrence of misconduct by the bad companies were reported I'm sure the regulators would have to put processes in place to prevent this.
Surely the reputable IP'a would agree it would be good for the cowboys in the industry to be held accountable for such actions as they attempted with Vic ?
Only reporting such actions will change things for the better for the consumer, otherwise it just gets brushed under the carpet and they keep doing it !
come on..... lets make IVA's better for people by reporting when firms don't comply, it's not stressful, simply sharing an account of what happened with the IPA is what they are there for and the more accounts of incidents they have the more they can shape the the way and possibly powers they have over such "rogue traders".
the government has an online form for this
https://www.gov.uk/complain-about-insol ... actitioner
the regulators and associations are not psychics, they don't know what underhand things go on, or the scale of them until their attention is brought to them and then they can shine one very bright torch on such things.