As an ex PJG client transferred to CreditFix I got a call from them this morning.
I'll try to keep this brief and concise.
The person I spoke to was professional, very friendly and helpful which was a good start.
They are big with 3 regional offices and large teams dedicated to each function like annual reviews, new cases, customer enquiries etc...
They require 6 months bank statements and payslips at review time as their standard way of operating.
They do not do home visits for reviews. Everything is done over the phone or email (or postal).
They will be sending out new T&Cs to all ex-PJG clients in an information pack and we are not obligated to agree. The person I spoke to said it was mostly differences to fee rates which creditors pay.
They are working 7 days a week processing the new PJG clients and making contact (hence the Sunday call). They are calling every single person to welcome them to Creditfix and answer any questions and allay concerns.
Their staff have all undergone training on the PJG transfer as it's circa 900 or so cases. The idea being everyone will know all about it when you speak to them.
They have, as you probably know, set up a dedicated email address and phone number to help the transition.
The caller told me their size and reputation means that creditors will often be more agreeable to variations that they might be with smaller IVA companies and that is a benefit to being with them (not my opinion - just what they said to me).
The call was unhurried and the person I spoke to was knowledgeable, clear and seemed proud of the company's good reputation.
It was an 0141 (Glasgow) number I received the call from - so if you see that flashing up unexpectedly you'll know it's them.
I for one feel greatly reassured having spoken to them and hearing the amount of effort going into the transition.
I await my new T&Cs with interest.
Last edited by hubert on Sun Nov 23, 2014 2:23 pm, edited 1 time in total.
Interesting post Hubert, although, in this case, I doubt that size matters to the creditors and, personally, would still look to the firms more likely to treat ME as an individual and look to MY needs.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Foggy
Interesting post Hubert, although, in this case, I doubt that size matters to the creditors and, personally, would still look to the firms more likely to treat ME as an individual and look to MY needs.
Indeed yes... but I'm merely stating what was said [:)]
Good to see such a positive post about the transfer to Creditfix. I had some concerns as did most of us who have been transferred but after a few dealings with them this week, which were very positive along with Hubert's experience today then hopefully things are looking up.
thanks for posting. Dont understand why they need 6 months of bank statements though.Feel thats very invasive and untrusting. Surely only need 3 months at most.
they could try that, but I see it as an alteration to an already accepted contract (PJG were happy doing it the payslip way, so they need to follow that unless I agree otherwise)
