Uncommunicative IP's

[catullus]

We've had far too many comments recently regarding IP's who won't speak to their clients.If you find yourself in this position I recommend a letter or email along the following lines;

Dear Mr/Mrs/Miss

You may be aware that I have tried to contact you on a number of occasions by telephone to discuss the progress of my case.

Whilst I appreciate that routine matters can be dealt with by your staff, the issues that I wanted to discuss with you are, in my opinion, of sufficient importance to the progress of my IVA to merit your personal attention.

I have been informed (by named individual if you have it) that it is your policy not to discuss case matters by telephone with your IVA clients. I should be very grateful if you would confirm to me in writing that this is, indeed, your policy or, alternatively, the circumstances in which I will be able to discuss the progress of my case with you.

Yours sincerely


All sorts of other threats could be made like posting comments on this forum etc but I think that a simple letter like this will do the trick.

Just hope it never gets used on me!!!

[Adrian Ratcliffe]

Good call

not sitting on the fence

[MelanieGiles]

A very good letter indeed!

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

For further details contact me at http://www.melaniegiles.com and view my IVA blog at: http://melaniegiles.blogs.iva.co.uk

[Lisa2009]

just wish i had seen it before i sent my email....... its worded so much better. Anyway i just ave to sit tight now and hope for a speedy reply

[MelanieGiles]

The pessimist in me feels that you may well be using Catallus' letter in a few days time - but the impact of this ought to really do the trick!

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

For further details contact me at http://www.melaniegiles.com and view my IVA blog at: http://melaniegiles.blogs.iva.co.uk

[thebear29uk]

I wish I'd seen that post before replying on a different one now. Lol

Mel you seem to be winning tonights battle of which IP posts the latest. It looks like Catcullus peaked at 11.45pm. Maybe he needs his beauty sleep more.

Regards

Dave

[Adam Davies]

LOL
He could claim to look like George Clooney and we,d never know !!

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp

[catullus]

I'll be the one with a bag on my head!!!!