VERY URGENT. ATTENTION DFD

[Broke of London]

Try to get your husband to take this one day at a time...it is understandable that he is thinking about worst case scenarios (who wouldn't). But it would be scandalous if a DFD client lost their job because of negligence in their administrative processes!!! They will not let that happen...and the regulatory bodies would not allow t to come to that!

x

[Gina.gu]

Thanks bol. positive outlook is back on I have just sent the email and now at work. Hope to give a positive post tomorrow x

[GilliB]

I found my IP's contact details on the Insolvency Register. Did you read the post from someone over the weekend who said she/he got their certificate from DFD, and said about someone being really helpful there? Really, really routing for you Gina.gu. X

[Gina.gu]

Hi gillib. Just emailed eleanor .nepenioner posted the link. Will look for the thread during the night. Thanks for your support. It will be another person to contact to try and save our lives basically x

[admin]

Just pushing this up the listings to ensure it is not overlooked

[Gina.gu]

Hello all, no reply from eleanor or declan as yet. No contact from andys contact. What are the choices for my next steps if I hear nothing by this afternoon? Thanks everyone

[GilliB]

Have you not been able to speak directly to anyone Gina.gu?

[GilliB]

Gina.gu. Karol from GT has posted this morning. Might she be of help?

[Gina.gu]

Hi gillib can't get past 1st base on the phone. Unavailable! Any advice is good.

[GilliB]

Hi Gina.gu. Can you email Karol at ivacustomerservices@uk.gt.com?

[Tina Shortland]

Karol is on the case with other threads so no doubt she'll pick this up asap or you can email her directly as per GilliBs post. Good luck - keep us posted!

[Gina.gu]

Hiya everyone. Just spoke to imogen at dfd very helpful. She's going to speak to my ip and sarah at completions and get me a timeline. She's emailing m back this morning or if not someone else will do this afternoon. Will email karol as I need t know the next step regarding complaints if I have no luck today. Tina do you know. Thanks gillib x

[Shining]

I hope you receive your timeline a nightamre. x

[GilliB]

Phew - something at last!! Keep pushing and insist on a definitive answer TODAY!! x

[Tina Shortland]

Hi Gina - hopefully it will not come to that but if it does each company has their own complaints procedure and needs to have it clearly located on their website. I have checked and DFD is at the bottom of their home page. As I say though hopefully they will ensure you are called back today and the matter dealt with. Good luck!