My rights?

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ali2201

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Post by ali2201 » Tue Aug 07, 2007 2:19 pm
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Can anyone tell me if i have the right to demand to speak to my IP, i'm in an IVA through Debt Free Direct and the call centre operators wont let me speak to an IP....help!
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Oliver

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Post by Oliver » Tue Aug 07, 2007 2:21 pm
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You should absolutely be entitled to speak with your IP or as an alternative the supervisor of your agreement.

Let us know some more of the background to this so we can advise further.

Best Regards
Oliver

Thomas Charles and Co Ltd.
Experts in personal debt solutions.
Read customer feedback at: www.thomascharles.com/about_us.asp
Best Regards
Oliver
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iva_squirrel

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Post by iva_squirrel » Tue Aug 07, 2007 2:37 pm
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Hi ali2201,

You have the right to speak to your IP. I would keep trying I think theres some issues you should only speak to an IP and not with a call center operator!

Regards,
Michelle P.
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Adam Davies

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Post by Adam Davies » Tue Aug 07, 2007 3:21 pm
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Hi
You must be assertive but if this fails then I suggest a letter recorded delivery.
This can be the down side of large volume providers of IVAs............
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp
Andam Davies
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ali2201

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Post by ali2201 » Tue Aug 07, 2007 5:49 pm
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Hi Andy,

Just got off the phone with my IP they desided it would be a good idea to talk to me after all! As on my other thread its all looking good now and I hope be be out of this mess soon. Thanks for all the support!

Ali
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