I don't understand your comment "were never told what the creditors were offered". The offer to creditors was contained within your IVA proposal which you and your husband would have signed. Was this explained to you by your IP?
Black Horse are a difficult creditor, and it is widely known in the insolvency world that they reject IVA proposals where the debts were incurred during the last year. Was this the case in your case?
Find out from Clearstart exactly what their problem was, so that if you decide to represent with another IP this issue can be addressed.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
For further details contact me at
http://www.melaniegiles.com and view my IVA blog at:
http://melaniegiles.blogs.iva.co.uk