Welcome to the Forum mhd,
Usually we advise people on this site to speak to at least 2 or 3 debt solution companies, this brings re-assurance of the option you should take and also cancels out any ill advice.
There are alot of companies that offer a fee so do not get put off by this, but I would not sign or send any money if you are not completely happy with their service.
It is possible that they were asking your girlfriend if she was 100% sure, as many people are so desperate for a solution to their debt problem that they don’t think through what it actually involves eg, careful budgeting, 6 years on your credit file etc.
Best Regards,
IVA Experts
http://www.iva-experts.co.uk/