hi all,
ive found since i'd been on the cccs site that my budget is exceptionaly tight, so my new one is being done by me, with a covering letter.
on friday i called my ip/supervisor to beg for a payment break to pay the car tax and have some catch up, but it was no all the way. i asked which company guidlines there company was using her answer was, the expenditure sheet that i sent in, i questioned her response three times until eventualy she told me it was cccs.
so again i begged that instead of payment break, maybe i could send in the monthly payment with £125 less, so the car tax could be payed ,still a no, well i wasn't going to give up, and kept on, its unreal that i had to wear her down, i asked her that why was she not helping me get this sorted, she just said, " i know its hard, but thats the way it is", then me getting rather annoyed now said, "aren't you supposed to be getting me the best deal rather than the creditors, otherwise who are my support" her answer was ok perhaps send the mthly payment minus the £125, but please fax me the car tax document, so thats what i did,
then my husband came home and he had recieved an extra 300 in his paypacket, for back pay on a pay rise in july, so i phoned my ip to say that i'll make the full payment,.she said that was good, but i'm still sending in my new in/exp, and if my ip cant sort it out, or wont then i will take it to the fianacial ombudsman. i know its our fault we are in this mess, but this is not a third world country, and i think my ip/supervisor should have morw training on customer care, and my interestes, instead of linning their own pockets, as ive seen the costs, £5000 is there cut, how greedy is that, i'm disscusted, as the service is absolutly appaling.
on another note, i'm back to my coffee, good evening to you all, and yes i have faith that this will all turn right int the end.
light at the end of the tunnel
