British Gas has just cancelled our account

[catswhiskas]

Hi everybody hope you can answer my query british gas as just cancelled our account with them and put us on a standard rate is this the norm, also if we decide to change supplier does this cause anyother problems i should be aware my thanks I know there's someone out there who will be able to help

[Shining]

Hi it would appear that it is normal practice for BG to do this and we don't seem to know why. I'm sure you would be ok to change suppliers but on this point I'm not 100% but I'm sure someone else will be along soon who does know x

[thefsg]

BG did this to me. They then wrote to say it had been a horrible mistake and reinstated me with a new account number, writing off almost £400 from the old account in the process! This amount wasn't a debt in the normal sense - it was the running balance at the end of a long, cold winter on a monthly payment scheme, which would have been cleared during the summer if they'd just left things lie. Bonkers!

[catswhiskas]

Hi thefsg
Thankyou for your answer how long did they take to send the letter to reinstate you because they have only given me to the 1st dec to pay the 54p I owe them

[kallis3]

How stupid is that?

I really don't know why BG have to do this.

It should be sorted soon.

[thefsg]

I rang them, spoke to someone in their collections department and they changed their mind and wrote straightaway. I might have a record of the conversation somewhere at home (I'm away on business this week). Let me know if want me to try and find the record of the call.

I must add though that it took my IP's firm weeks to sort out with BG what they wanted to claim in the IVA, which was a complete pain considering the relatively small amount in the scheme of things. In the end they claimed nothing!

[MelanieGiles]

I remember dealing with that, and it certainly added a few grey hairs to certain Mrs Lawson's head!!

[danny4]

I'm with british gas. Do they do this to everybody? I have never missed a payment.

[andrea1968]

MY ACCOUNT WAS CANCELLED AND REINSTATED WITH A NEW ACCOUNT NUMBER .I ONLY REALISED WHEN I CHECKED MY STATEMENT AND HAD BEEN PUT ON THE STANDARD TARIFF.I JUST WENT ON-LINE AND REVERTED BACK TO MY OLD,CHEAPER ONE.OH AND THE 95.00 I OWED ON MY GAS ACCOUNT WAS WRITTEN OFF-THANKS BG.WOULD HAVE BEEN NICE TO HAVE BEEN TOLD THAT THIS WAS GOING TO HAPPEN THOUGH.

[kallis3]

Unfortunately BG are well known for doing this. I'm pretty sure they do it to everyone.

[louiseh]

i used to be with british gas, when my fixed rate ended I had no trouble changing to a new supplier.

[kallis3]

I'm with Atlantic and loving the service we have.