Procedure for complaining about original IVA provider ?

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rodmunch

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Post by rodmunch » Fri Sep 02, 2011 3:49 pm
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What is the procedure for complaining about my original iva provider as when my circumstances changed financially they did nothing for 12 months and then my account was passed on to another provider?
jm
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ginger3232

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Post by ginger3232 » Fri Sep 02, 2011 3:51 pm
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Hi rodmunch - can iask the name of the company ? - start with the internal complaints procedure - then follow the complaint steps. If you dont this any higher authority will bounce the complaint back.
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rodmunch

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Post by rodmunch » Fri Sep 02, 2011 4:14 pm
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the company is called blair endersby
jm
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kallis3

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Post by kallis3 » Fri Sep 02, 2011 4:19 pm
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Speak to someone at Grant Thornton as they are the firm that took over be
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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Foggy

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Post by Foggy » Fri Sep 02, 2011 4:20 pm
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Hi Rod. All of BE's clients were passed on to Grant Thornton, who, hopefully will be able to iron out any wrinkles.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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