We have not had one request for 1/4 payslips for review in year two.
I emailed our previous CO in August asking if they should have contacted if, yes they replied we will contact, nothing yet ( I keep every email) So I took it upon myself to send them in in October, then the problems began.
In the last three weeks we have had the a terrible time with Payplan.
1) I owe £230 please pay in 14 days, no explanation, just a demand to pay within 14 days
2) Then a letter saying my partner owed £98.00 and we have to increase our IVAS to repay this, again no explanation to where this has come from.
3)Then a new letter stating my partners November payment had not been received, can we check with bank.
4)Then an email stating we are not in any monthly arrears.
5) Then a new letter today stating my partner needs to pay in 14 days £68., an underpayment.
As we had no wage slip reviews for 6 months, then our actual wage monthly was different from the I&E figure (review done in Feb 2011).
TAX Code did change, giving a slight increase, and minimum wage for paul increased his wages in October.So we have 6months of underpayments.
We have stated in numerous emails to our current and previous CO's we have no problems repaying this, but we can't magic the lump sums, and have offered to swallow the arrears in the following 4 months in our payment,and also increase from the 6month review the additional payment required. I calculated all these figures for them, showed them how we could repay and offered the new monthly figure from today.
Todate they have not replied on any of the above, we are awaiting the compliance team, who are very thorough I am informed !
What really makes me mad is I have been chasing our CO since last week via email, today he emailed me to say nothing had been decided, yet today in the post from him paul received a letter about paying arrears, strange he failed to share that with me.
WHAT can I do, Payplan CO's were excellent last year, we did fantastic, but I am frightened and stressed we will fail, we are trying to do everything we can for our part, but getting nothing but demands for money we just can't pay them, and they are well aware of this.
Last month I paid out £350 for a clutch, Monday I am spending £250. on a cambelt change, plus the exhaust is cracked ! I keep Payplan upto date with everything, we pay our 50% additional income payments straight over as soon as earned.
Please help someone, I am being made to feel we are failures by payplan.
