as per my previous comments+
get all the paperwork together on the iva completion and the ppi claim and write to the fos. you are entitled to the full money. there may be a delay with the fos as they are very busy but chase them up for progress.
If the IVA has completed, then your contractual obligations under the IVA have completed and it cannot be resurrected. Therefore the money received from PPI ought to be yours, but the bank may well have a valid claim to retain some of it under their own contractual documentation - given that they are no longer bound by the terms of the IVA either.
For the relatively small sum of money involved, it is probably not worth engaging lawyers to fight the bank, but Paul's idea to refer this to the Banking Ombudsman is a good one.
Thanks for your replies so far. Really eased my mind knowing that others think the same as I do, and Melanie confirmed it too.
I have since spoken with Santander who have confirmed that if I send in my IVA completion certificate they will reconsider their decision. I have already drafted out my letter to the FOS if this is unsuccessful though!
I'll let you know when and if all is done and dusted!
Fingers crossed Nadine - hope you get the decision reversed.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Fingers Crossed for you Nadine.
I have received my PPI money today for the full amount, 4 months after they said nothing due because of the IVA which completed earlier
I received the balance of my monies back in my bank account at the weekend without them even notifying me. I received a very apologetic letter confirming that it was a huge mistake to have let it get to this stage in the first place and that because of the inconvenience caused to me they had credited my account with the balance owed to me PLUS
Excellent news Nadine, glad it came out in your favour.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
