Grant Thornton customer services

[Anthony.vj]

My experience as well. Promised me an update "very shortly" back on 17th of Jan and I have still heard nothing from them.

[vince666]

It's frustrating beyond belief. I wouldn't mind half as much if GT told me there was a delay that was actually specific and relevant to my case, but just to be told generically that closures are currently taking 6 months is in my opinion unacceptable, and leads me to the conclusion that the real reason for this timescale is insufficient staffing levels.

[julie.ty]

I Too are with GT they inherited me from Blair Endesby and I find them terrible/very hard to contact etc
Apart from that anybody know of a cheap gas boiler servicer in wst yorks thanks

[moneyprobs]

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by vince666

It's frustrating beyond belief. I wouldn't mind half as much if GT told me there was a delay that was actually specific and relevant to my case, but just to be told generically that closures are currently taking 6 months is in my opinion unacceptable, and leads me to the conclusion that the real reason for this timescale is insufficient staffing levels.

My IVA was closed with GT 4 months ago and I also have a certificate of completion.

Alas, my iva journey is still not over.

I am still being chased by CDCS on behalf of barcalys for 10k, I get on average 2 to 3 calls per day regarding this.
I have explained approx 50 times now that they were one of my creditors and are listed on my completion cert with the relevant agreement numbers.

I have tried and tried to contact GT customer services, but their new phone service only lets you stay on hold for a short while then diverts you to an answerphone. I have left numerous messages but had no reply.

I'm afraid I would have to agree with all the negative comments regarding their customer services team.

No idea where I'm gonna go with this, CDCS are telling me that I need to contact GT ( if only), or they will proceed with further action.

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[vince666]

what number are you using for GT? I call 08448 552166. I normally get to speak to someone eventually on that number, not that it does a great deal of good !!

As for CDCS, next time they call tell them you will report them to the Office of Fair Trading if they don't stop harassing you.

[vince666]

Just bumping this one in the hope that Karol from GT might see it - any chance of that call today please Karol?

[james1981]

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by vince666

Just bumping this one in the hope that Karol from GT might see it - any chance of that call today please Karol?

Yes me too please karol, my GT ref is *reference number removed* thank you (ill be lucky if this gets read never mind acted on)

*James - I have removed your reference number for your own security. Please email Karol via her details on here*

[vince666]

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>*James - I have removed your reference number for your own security. Please email Karol via her details on here*

That's a good one!!

Another day passes and still no call from Karol, despite me sending yet another email this morning.

I think I'm left with little choice but to write a formal letter of complaint to my Supervisor, who is a partner at GT. Maybe he will at least have the courtesy of acknowledging my existence.

[kazzafunk]

I can understand all the anxiety on here about GT. However, I feel I must stick up for Karol here. I appreciate she hasn't replied to many, but we don't really know the reasons why.

Karol has been a valued poster for many on here and maybe if people are not receiving a response from their IP team, then complaints should be made now to the company rather than relying on Karol to answer everything.

Sorry if that sounds harsh to anyone but I'm sure you will all understand that she is doing us a favour by trying to help as many people as she can on here. With the PPI and the Vat problems maybe she's just too busy with her job to help.

[kallis3]

I totally agree Kazza. Neither Karol or GT have to post on here. It is purely voluntary and Karol has helped a lot of posters on here.

Perhaps it is time for people to complain directly to the company and go through the internal complaints procedure.

Perhaps, as Kazza says, she and her department are inundated with work at the moment.

[vince666]

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by kallis3

I totally agree Kazza. Neither Karol or GT have to post on here. It is purely voluntary and Karol has helped a lot of posters on here.

I accept that, but if you are going to publicly state that you will contact people then you should do it

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Perhaps it is time for people to complain directly to the company and go through the internal complaints procedure.

That's exactly what I intend to do

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Perhaps, as Kazza says, she and her department are inundated with work at the moment.

That does not absolve them of their duty to close cases in an expeditious manner

[kallis3]

No, but it may well explain why she isn't posting on here at the moment.

[plasticdaft]

The reason Karol is so busy is clearly down to poor backup from her firm. If people could actually get the answers they needed directly from GT then she wouldnt be getting as much grief.

She does a fantastic job and people should be mindful that she is one person in a very big company.

Paul

[Foggy]

I think we should also be mindful of the fact that she is not personally responsible for everybodies cases and therefore not aware of the intricacies of every case. Karol, in her turn, also has to await responses from those that do handle the individual cases, the speed at which they come back to her being out of her hands.

[vince666]

Karol has just spoken to me to give me an update on my case - thank you Karol.

Hopefully others who are waiting will receive an update soon.