Vinnie good luck I'm sure you are tearing yr hair out and I don't blame you. Sometimes you have to rant and let it out. You will feel very let down a's you have done yr time. Hope it gets sorted soon x x
Hi Melanie, Yes I have contacted her that is where I was advised of one of my dates for certificate, I have phoned emailed and jumped through hoops. Had 1 date of 25th may and another of 16th june, was just checking all was going according to plan and now this, which I suppose they think gives them another 6 months breathing space. Thanks for the reply I really appreciate it.
ITS OVER WE ARE FINALLY DEBT FREE, CERTIFICATE ARRIVED
I think that part of the problem here for you Vinnie is that you are not being told exactly what, or which creditors, are delaying the closure of your particular case. I generally find that clients are more tolerant of diffcult situations, when they have the understanding of what exactly is holding up matters. Give Karol another chance to look into this for you - she is genuinely concerned to deal with all of the complaints right now and may have more current information she can share with you.
BE probably have a lot to answer to in this,I understand that which is why they are where they are now, with the unequalised dividend, but surely GT vetted all these calculations before taking on such a large company, they are supposed to be accountants after all, this brings a bit of a disgrace to my industry. Obviously out of their depth and can't even admit it. I am quite ashamed now to admit I am an accountant as this performance is worse than mine, getting into this state in the first place.
ITS OVER WE ARE FINALLY DEBT FREE, CERTIFICATE ARRIVED
I doubt that they could have done this in every single case - I think there were over 4,000 transferred. I think the GT partners and staff are acutely aware of the effect that these issues are having on their clients and their outward perception, and I know that they are working tirelessly to sort things out.
If they are so acutely aware of the effect on clients and the outward perception of GT, one would think that the staff involved in closing cases would check a little deeper that commitments about dates of closure certificates could be delivered before they are made.
GT seem remarkably adept at shooting themselves in the foot.
Last edited by Alderson on Thu May 31, 2012 8:01 am, edited 1 time in total.
I think the big Problem that the big companies are having is a lack of communication.
There seems to be a lack of communication between departments within the companies which is then exacerbated by the lack of communication between them and the client.
We as clients are happy with the fact that it can take some time to sort out all the payments at the end of an IVA but the companies we are with need to keep us upto date with how things are progressing. Therefore closures departments need to inform customer services how the accounts are progressing so that customer services can then give the client accurate information when they enquire, As it seems that closures departments do not speak to clients.
Well I have just had a very nice phone call from GT, it would appear that BE had too many fees and wheels are in motion to get it back, this should not hold up the certificate, however this has only been resolved this morning, therefore the lady who replied yesterday could not advise me of this.
so fingers crossed we should still receive it next week probably. I will keep you informed.
Then maybe I can have a good nights sleep instead of nightmares. Thanks for the support everybody.
ITS OVER WE ARE FINALLY DEBT FREE, CERTIFICATE ARRIVED
