been trying for most of the day to get through and get cutoff after ten minutes of waiting this happened 5 times today. my iva finished in april but ppi claims are slowing things down regarding getting my completion certificate. I managed to get through to someone and I asked if i could have my ip's email address but I got told i cant speak to my IP directly surely this is not fair after paying them money for 6 years! Declan if you could help me I would be very grateful
Chris
Can you drop me a quick line with your details on their please. My inbox has gone through some form of cleansing so I can access our previous emails.
Know the feeling have been trying to get hold of them myself today and sure enough, cut off after approx 10 minutes of waiting. Declan i have taken the liberty of emailing you also, many thanks xxx
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.
IVA COMPLETED August 2012, received Completion certificate 18.4.13.
hi you have down the right thing in e mailing declan at dfd . i had the same problem as you and he helped me and my queries were answered . give him time to get hold of the people he needs to reply . he arranged for for an adviser to contact me . which was great [:)][:)][:)][:)]
Its a shame you have to go through this just to speak to the right persona but I am sure declan will get on the case and hopefully with the internal feedback they will address this service issue.
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It is indeed, he had answered my email at 8:45 this morning so how is that for service. Will await the answer to my query which involved that dreaded company EIF once again!!!
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.
IVA COMPLETED August 2012, received Completion certificate 18.4.13.
A few years ago it used to be very easy to get hold of DFD not sure what the problem is these days cost me £12 yesterday in phone calls and not got any answers. just glad my IVA is nearly over. DFD needs a few more people like declan
