Nearing completion of my IVA under Debt Free Direct. Now being hassled about PPI

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Broke of London

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Post by Broke of London » Sun Jun 24, 2012 10:26 pm
I don't think the IPs are blackmailing people. We sign up to helping the IP maximise returns for creditors and investigting whether we have any PPI assets is part of thisa committment.

The tone of letters is somewhat lacking in many cases admittedly. But poor customer service doesn't release us from the obligation to maximise returns.
 
 

angelrainbow

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Post by angelrainbow » Mon Jun 25, 2012 10:16 am
I said effectively blackmailing. I didn't accuse the IPs of doing anything illegal. However, I have read a fair number of posts on here where people state they have been told they won't get their completion certificate unless they go down the PPI route. Despite not wanting to do so. I understand they want to maximise returns for creditors but going against people's wishes and delaying things just appears a little underhand to me.
Completion Certificate received September 2012.
 
 

orchid5

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Post by orchid5 » Mon Jun 25, 2012 4:25 pm
i personally wish this whole PPI things would disappear as i have been caught up in the cross fire as well, DFD didn't communicate with me at all regarding this, the first time i knew this was on the cards was when i received the pack from EIF. Several months later they have still not sorted it, i only have effectively 2 more months to go and my IVA is finished so i'm hopeful that this will all be completed! I'm awaiting the decision on whether DFD are going to allow EIF to close my case down or whether they are going to insist on it progressing which means the financial ombudsmen getting involved as they also have a back log, god knows how long that will take, short and curlies comes to mind here!!!
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.

IVA COMPLETED August 2012, received Completion certificate 18.4.13.
 
 

artemischild

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Post by artemischild » Mon Jun 25, 2012 8:29 pm
i have been in the same boat, EiF didnt have a cluw what they were doing, things did move for a bit after i poked declan! it has slowed down my completion!

But then again so have DFD, again i spoke with them with the promise of a call back once they were going to 'investigate' why i had been told a complete pack of rubbish weeks ago about the VAT variation stuff, letter not being sent and me being told things were being done which still 4 weeks later hadnt been done....even Declan seems to have now disappeared dispite emails and 3 follow up emails!! Im back to being utterly and completly frustrated with DFD and who they decide PPi should be done through!!

I know poeple say 'up to 6 months' to complete but why are we not asking why does it take up to 6 months when others do it in weeks or a few months at the most!!
IVA completion and certificate received 08/10/2012!!!
 
 

Broke of London

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Post by Broke of London » Mon Jun 25, 2012 10:27 pm
My point Angelrainbow is that what we want doesn't really com into it. I suppose nobody wants to fulfi the equity clause; but homeowners still go through the process because it is a requirement of the iva.

Whether you said blackmailing or effectively blackmailing is of little mind...IPs are simply asking us to fulfill the comitment we made. What's wrong with that?
 
 

Heretoday

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Post by Heretoday » Mon Jun 25, 2012 11:10 pm
I have been reading posts on this forum for the last few years but only posted recently when I had problems with the way that Cleardebt treated me.

The problem I see with this community is that it is made up from two sides. On one side it is people who are entering, in or finished either debt management , IVAs or bankruptcy. On the other side are professionals whose job it is to administer these solutions.

The thing is we can’t all be in it together! While the community portrays that we are all friends helping each other out, the truth is that you are sat on one side of the fence or another.

Sometimes the “experts” reply with positive posts, other times you are met with silence when they have nothing to say or at least nothing they want to say on a public forum.

I can’t see it happening but it would be good to have a genuine ask an expert a question section whereby they give a yes or no answer and not a “we believe” or “our interpretation is ” etc.
7 years after starting an IVA I finally received a completion certificate from ClearDebt
 
 

Broke of London

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Post by Broke of London » Mon Jun 25, 2012 11:22 pm
Many of us with an expert badge are more like mentors, or people who are in ivas and can share our experiences, so we aren't qualified to give debt advice. The professional themselves often can't give difinitive answers becuase so much about being in an iva is individual and down to interpretation...so it has to be referred back to the poster's paperwork or IP for a decision. I don't think anyone is trying to dodge the difficult questions.

I do tend to think we are all in it together. The professionals give generously of their time and have helped lots of posters to achieve a fair outcome or rectify errors made by their IP and/or case teams. I don't see there being two sides at all.
 
 

Heretoday

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Post by Heretoday » Mon Jun 25, 2012 11:32 pm
Apologies, I was not targeting the expert tag given to your profile / forum stars, I was thinking more of people who work for debt management or IVA companies.

I believe that the professionals give generously unless their companies are receiving negative feedback. And from my own experience the Admins tend to fend off negative attention to these professionals after a brief period. My opinion ofc.
7 years after starting an IVA I finally received a completion certificate from ClearDebt
 
 

Broke of London

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Post by Broke of London » Mon Jun 25, 2012 11:47 pm
My day job is as a marketing & PR manager so I can understand why some pro posters are asked to take a step back from the forum. When my organisation is in an indefensible position; I tell my social media team to do the same or refer queries to relevant department heads which can take ages to get a reply!

So while they don't answer all questions; they have helped expedite resoltions for a lot of posters and provided a wealth of information and advice to many of us who aren't even their own clients!!

Everyone is here to help as much as they can and to create a community where we can share our 'dirty little secret' with people who understand. May not be perfect; but it's pretty close!!!
 
 

Heretoday

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Post by Heretoday » Mon Jun 25, 2012 11:52 pm
I will agree to disagree :)
7 years after starting an IVA I finally received a completion certificate from ClearDebt
 
 

Broke of London

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Post by Broke of London » Tue Jun 26, 2012 12:01 am
I'm agreeing with you in part :)

And you must like the forum a little bt as you've started posting :) :). Go on...admit!!!
 
 

badboy

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Post by badboy » Tue Jun 26, 2012 6:23 pm
Well all this is p***ing me off and don't need it, so in the absence of any DFD rep on here and a further reply from DFD still outstanding, i'm going to return the forms and insist this doesn't hold me up as 4 months should be enough time to submit forms and get an answer!

At the end of the day ,once my payments have finished, the creditors can't chase me for anymore money, they'll have to give me the cert eventually and any rating for me to get credit again can go whistle. Not happy ,but want to get shot of it all.............thanks for your replies
 
 

Declan at DebtFreeDirect

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Post by Declan at DebtFreeDirect » Thu Jun 28, 2012 11:15 am
Hi All
Apologies for the delay in picking this up. Clearly PPI is still a source of heated debate and differing opinions on its validity and reasons why we are doing this.

Rather than go into the whole background on PPI, I think Size 5 from Cleardebt gave the best rationale for this on a separate thread which I will refer people to. In essence, it is the duty of an IP to realise assets under the terms of an IVA that will benefit the IVA.

I know it is a bone of contention amongst many and I am more than happy to help the original poster with his queries.

Thanks
Declan Murray
Debt Advisor
Debt Free Direct - the UK's largest IVA provider.
http://www.debtfreedirect.co.uk/iva/
 
 

Heretoday

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Post by Heretoday » Thu Jun 28, 2012 2:28 pm
@Broke: This just proves my point that it is them and us.

It comes to something when the companies represented on this site won’t post fully what their company’s stance is but instead refer them to the stance that another company (Cleardebt) has made!

I have very few good words to say about Cleardebt but at least they have taken the time to post on a public forum what their stance is on miss sold PPI, it would be good for other companies to do the same.

What no one has yet answered is if an IVA has been paid for 60-72 months and at the end the debtor is asked to but refuses to claim for miss sold PPI can the IP legally fail the IVA? Would it stand up if challenged in court?
7 years after starting an IVA I finally received a completion certificate from ClearDebt
 
 

Broke of London

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Post by Broke of London » Thu Jun 28, 2012 6:57 pm
Hi Heretoday,

My own opinion which doesn't count for much at all and is based solely on my understanding of my own proposal is...

...Yes; if a client with a valid claim for mis-selling refused to make a claim, their IVA could legally be failed under the terms of the proposal.

One of the terms I agreed in my IVA was to co-operate with my IP to maximise returns to creditors. Therefore, my IP could fail my IVA because I refused to co-operate and help realise an asset which would benefit creditors.

As a PPI claim is a lso deemed to be an asset; my IVA could be failed for witholding an asset. No different to refusing to comply with the equity clause or having andisclosed £20k savings account.

People are too fixated on 60 payments of £xxx; our reesponsibilities do not start and end with monthly payments.
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