My last payment was made in Jan 2012 and my IP issued the annual report and passed case to closure team in Mar 2012. I was told my closure would be within 6 months (end of August)I am still waiting and have not been adivsed what the hold up is. I was advised 3/9/12 via email (from me chasing)that all creditors had been paid in full and that closure docs would be issued shortly. In the meantime a debtor wrote to me asking me to complete a questionnaire re PPI which I duly did and received a letter dated 2/11/12 awarding me £4k (life chaging).Apparently on 10/10 this same debtor told IP about the 'claim' and now the will not close my case. By their own admission GT have a backlog of cases and it is taking longer however they also told me that if they had closed it within the timescales then the redress would be mine. I feel I am being penalised because they have a backlog and it is totally unfair. My IVA 'finished' 10 months ago!
Your not the only one being penalised believe me,,i,ve been waiting 19 months, and there are others as well,,sadly its a case of just keep on to them and hang on in there,,
How unfair to you both, I can imagine your frustration. I know Melanie has been commenting on another post in respect of this so hopefully her words will help you both. Trusting it won't be long now until closure. x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
I been waiting for my last I&E for the past two months was due sept, been told backlog will get in a few weeks, back in 1st october still waiting.
why the hell did GT take on this extra work (tenon) when they can not cope, so unfair on us honest people who have followed there iva to the dot, only to be delayed due to GT INCOMPETENT !
i got 3 payments left to do, and i not looking forward to the very long wait, PLEASE GT GET UP TO SPEED !!!!!
Never regret what you done in life, regret what you have not done,
final payment made
NOW THE WAIT
I echo that last question ---- "why the hell did GT take on this extra work (tenon) when they can not cope" !
They were just beginning to recover from the BE takeover fiasco and they go and drop themselves right in it again !!!
Add to this the VAT and PPI strains .. they are just asking for trouble ... actually, strike that .... they don't suffer --- it's us debtors that suffer the fall out.
I was hoping they would have learnt from past experience .. but it seems not.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I am not sure the delay in closing cases arises from being unable to cope with volumes, but more the need to fully explore the potential for PPI misselling claims over a large number of cases. We are seeing many of the banks dragging their heels about responding to claims, or things beign forwarded to the Financial Ombudsman who have an 18 month backlog in reviewing cases.
Ongoing communication of the specific issues which are delaying cases, is important to clients and should be sought on an individual basis.
Well, sadly it isnt just the closure and issuing of certs that is being held up at GT due to PPI etc. Even getting an I&E review completed seems nigh on impossible at the moment. I'm still waiting for my final review to take place 3 months after my final payment was made (its only a part review as well as the last one was done in Apr). The only reason for this delay has to be their current workload, so surely adding more work is only going to make the situation worse when its really bad already?
Karol is a very nice and genuine person, who would personally help every client if she had the time - but unfortunately there are not 200 hours in every day. Glad you had a good chat with her Foggy.
I am in that long queue and its not fair or right no matter what the reasons are You completed and did what you were told and adhered to the rules and now you are the one still on the knofe edge of what you can and cant do and not back in control of your life as was the aim at the start.
Regardless of the PPI Vat or Ombudsman or whether Jenny or Jemima in the office has gone on extended stress leave or the systems getting old and tired or the post was a bit late and so on
You have finished the IVA print the paper off and get it sent !!! <
Then and only then sort out the PPI and VAT thats got nothing to do with the customer thats between the banks and IVA companies to sort out
If they get PPI they send it in when and if it pays out
I have finished now I want my paper certificate they have had 5 years to prepare for this a quick tap on a calculator and jobs done
Or as a customer who has completed we should get compensation for stress and inconvenience we cant do that Credit Reporting thing and have our names taken off the register etc We cant move on with our lives and so on
If only it were that simple Rampaginghippo - but unfortunately it is not, and procedures have to be followed. It is affecting all clients at present, and not just those of GT.
