Hi I am with payplan and I have offer a full and final , they have received all documents since 6th September 2012, then I just had a mail saying that will take few months to see an outcome. HOW long this will take? My husband is ill and it will be great to know the outcome before end of the year. Then we can start to think about our future. Hope someone can provide information on how Full and final takes to be submitted to the creditors.
Thanks Laurence
I cannot see why this should be taking so long - are they abot to tell you what is holding matters up, and when you can realistically expect the report to be issued?
Hi lali. Welcome to the Forum. So sorry to hear about your husband's health. The stress of this can't be helping. I'm with Payplan too. I submitted mine the end of March and the creditor's meeting was the start of july, then adjourned for a week and then accepted. They need to give the creditors 28 days notice, so if you haven't even had a date, it's pushing it to get sorted before the end of the year. When I submitted my paperwork it then went to the supervisor and then the IP, but the latter was delayed as he was off sick. If you are not getting anywhere with your CO, call and/or email their Team Leader to check whether they have checked your paperwork. I did that, and he was fantastic and things seemed to get moving. In fairness, they put a brilliant case forward for me, and it went through. Wishing you the best of everything as well as a speedy resolution, so you can have a fresh start for the new year, and focus on your husband's health and well- being x
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
Thank you all for this, I did check with them and they said 3 months time frame is the normal process and they cannot reduce that. I was just worried that I did not even received any document to sign so if the creditor needs 28 days, I need to receive the paperwork this Month if possible. It will be great if this can be sorted soon as my husband's health is an issue and I would like to focus on him getting better and start a new life peacefully from 2013. Hope Payplan can accelerate this process. Until now I did have a really good support from Payplan and everything going smoothly. Hope they can help
I don't necessarily think that 3 months is that bad, so long as it does not extend further. Try and pin them down to give you a firm date by when you can expect to receive the report
Don't know why they are still saying 3 months for the closure process, when they know some clients have been waiting since January!! They said that to me, despite me specifically asking whether VAT and PPI were holding them up. Was told "no, it won't make any difference". It's unfair and unrealistic. I spoke to my CO yesterday and she said they have many cases like mine awaiting closure. If the mass creditors meeting goes well on the 30th, I'm counting 3 months from then that said, if they have a massive backlog, I wonder if they will close in date order - longest waiting first, or make certain cases higher priority? Hmm? Good luck Laurence. x
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
Welcome to the forum ....here's hoping your full and final offer ca be resolved before the end of the year. I would give them a call and try and establish how far they are with writing your proposal and what the expected tie scale is now. As Mel says three mints from start to finish is not that bad really.
Sharing from experiences of dealing with debt
There is a solution for everyone .... Just need to stay positive !
I think three months is far too long and I am sure if you went to Payplan as a new client it would not take them three months to draft the IVAs!
It seems to me that Payplan are penalising existing customers so they can continue genrating new clients and in my opinion that is completely wrong. Any prospective Payplan client should be aware of this before they decide to sign up with them.
Maybe we should start to see provisions within IVA proposals which set a firm timeline for the proposal of variaitons - say within 2 months of the confirmation being made to the IP, supported by all backing documentation. This would give clients the comfort that their IP has to act within a set timescale.
I'm having a similar problem with Payplan re my full and final offer, I have a Team Leader hopefully calling me tonight. I've been told January at the very earliest for my offer to go forward then another month after that, I'm really struggling. Plus in the meantime I need to maintain payments so the creditors will end up getting possibly more than I currently owe.
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by tj40
I'm having a similar problem with Payplan re my full and final offer, I have a Team Leader hopefully calling me tonight. I've been told January at the very earliest for my offer to go forward then another month after that, I'm really struggling. Plus in the meantime I need to maintain payments so the creditors will end up getting possibly more than I currently owe.
Hi Tj40
I have been told also nothing will happen before ealy next year as they are busy with the mass variation. So it will not be 3 Months it will be more than that. They told me they cannot reduce the time frame. My husband is not quite well due to his illness and o top of it our company starting some redudency. We both work for the same company. That is why when my husband got some payout from his health insurance we offered a full and final . This is really frustrating but as we cannot even speak to the IP directly we are not able to explain our issue. Hope Payplan will work on the full and final offer much quicker as they are a big company and they do have more staff. No idea how the offer can be submitted to the creditors quickly
Hi Laurence, I emailed Gemma Burton who posts on here and she got someone from Payplan to phone me. He explained I had 2 options, and I've gone with one of them unfortunately yes I've been told End of Jan at the earliest but I am on a priority list to go first. I've reduced my f & f offer by the amount of the payments I will be making.
Try emailing Gemma if you haven't already she was great and I felt I was actually being listened to for once.
Hope it all gets sorted for you, keep your chin up
Well done to Gemma but overall not good enough by Payplan. This is an organisation to whom the banks refer their clients and in return they get this type of treatment.
It does not take very long to draft a variation and while creditors usually need a month's notice their timescales are way out. As I said before I doubt if it would take three months to draft a new IVA which is a lot more complicated than a simple full and final offer.
