GT absolute joke

[Est2680]

Well I made my last payment of my Iva exactly 12 months ago and since then have had a year of hell. Grant Thornton won't issue closure until PPI claims have been investigated by Claims Brokers. Yet claims brokers told me today they have such a backlog in claims and that I am to expect it to take at least another 3 months before they have investigated all claims. I'm sick of GT as they don't have the decency to phone me all they do when I complain on this forum is ring Claims broker who in turn ring me to make further excuses. My business is with GT and they should have the decency to stop messing with my life. Why can't they just issue closure with a clause that if there is found to be any money from PPI they can have it. It is much more important for me to rebuild me credit and move my life forward. After Christmas I will be in my 7th year. I would have been better off going bankrupt rather than trying to pay an Iva as I would have had my life back by now. Surely there has to be someone that can help instead of fobbing me off

[MelanieGiles]

Why don't you think about making your claims directly, or even finding a claims management company who can deal with your query on a speedier basis?

[Est2680]

I already posed this question to GT stating that I Could do it quicker myself, but there answer was not to provide me with details of the claims but instead they just made Claims Broker give me an update. That was back in Sept and today they are still saying its another 3 months. What I can't understand is all the distress this is causing when it really just needs GT to man up and take ownership for this case and get it sorted. GT employed Claims Broker therefore they should be taking responsibility and chasing it up to a conclusion. This is causing so much frustration and distress that really is unnecessary

[Shining]

I can imagine the distress and frustration it is causing and I totally sympathise with you. I'm not with GT myself but know other posters feel the same and I wish you all completion certificates very early on in 2013 x

[luluj]

Absolute disgrace in my opinion.....having complied to the terms of your IVA I fully understand your frustrations...unfortunately this ppi issue is not just a GT issue ...it is much much wider. Try and stay positive...be proud of your achievement .....

[markiboy]

Likewise they are a joke anyone who is thinking of an IVA stay clear of this company!!!!! They will mess you around and cause you stress. I think they are run by clowns!!!

[Heretoday]

There are other IVA companies treating their "customers" just as badly! I know what you are going through and I hope that people considering an IVA see this forum and can take an informed view on which companies to use and which to avoid!

[MelanieGiles]

I know of no reason why a client cannot pursue their PPI mis-selling claims directly, but perhaps Karol could confirm what the GT policy actually is, and whether clients are penalised if they wish to go it alone.

[Adam Davies]

Hi

Mel, any update from the regulators on allowing IPs to close cases and issue completion certificates whilst PPi claims are ongoing ?

Regards

[MelanieGiles]

The regulatory guidance continues to be worked on by those of us involved, Andy, and will hopefully be issued by the end of the year.