Hey guys, when I was at my lowest you were all there for me, answering every silly little query I had, even now some of you are facebook friends (You know who you are!).
Anyway, my MIL gave us £14000 to settle our IVA a year ago, all was accepted and I have an email from GT advising that we are no longer obliged to pay any more money and that there was a backlog of completion certificates to be issued, but we should recieve it within 3 months.
A month later we were contacted by GT and asked if we would like to try and claim back some PPI, all we needed to do was sign the forms and they would do the rest, they had all our IVA details and reference number etc .... and that all the money we are entitled to would come to us (thats the beauty once you have paid off your IVA). The telephone call that this was discussed on WAS recorded).
4 sets of forms later and a denial weekly as to where we are in the proceedings I have finally been advised that all the information I have been given is incorrect and that any money due to us from PPI has to go to the creditors. I fully agree. I dont want any PPI money, all I want is our IVA completion certificate. Apparantly we are not entitled to it, as no full and final monies have been paid to the creditors are they are awaiting PPI monies!
I have advised GT on at least 2 seperate occasions that I dont want any PPI money, I only went along with their advice as they said it was easy and I was entitled to it. I cant take them to the FSA as they have advised the PPI section is not regulated by them. I have no where to turn.
I only want my certificate.
What do you think?
Sorry for the waffle x
Hubby now on the phone to the office of fair trading and ministry of justice... GT have refused to help us, and will not finalise our IVA so the Ministry of Justice are prepared to look into the case. WOW WEE!x
Last edited by mumsmushroom on Sat Apr 13, 2013 9:43 pm, edited 1 time in total.
Our greatest glory consists not of never falling but of rising each time we do fall
GT are currently not issuing completion certificates until PPI monies have been reclaimed, although I understand they are undertaking a MVM with creditors to allow completions to go through whilst PPI reclaims are ongoing, but this hasn't yet been agreed I don't think, I do believe you are still entitled to refund of the interest element on the PPI reclaim even if the rest of the compensation goes into the pot, if you have a look around the forum you will see plenty of posts from disgruntled GT clients who are waiting for CC's 2-3 yrs following their last IVA payments unfortunately, I don't know what they are playing at
Hmm, I have been looking around this morning, it is a poor show.
GT seem to have lost their way.
However, the Ministry of Justice are (at the moment) having a look into the fact they do not supply any regulation references on their letter heads, and also that apparantly it is not GT who are chasing PPI refunds, but a subsidary company, who, when they ring claim they are GT.
Also, we were contacted by GT just a few months after are F&F was accepted asking us to claim the PPI, we didnt want to as we wanted to draw a line under the whole thing and walk away, but they advised it would take 6 weeks and all monies would be ours. Now again, we do not WANT the PPI, but they now state we cannot stop the claims. MofJ advise we CAN stop the claims and as the creditors have agreed our F&F GT have a legal obligation to provide the certificate.
MofJ have also advised that they will instruct GT to provide the telephone recording advising that the monies are not allowed to go to the creditors. (I appreciate the ruling on this has changed since).
Interesting!
Our greatest glory consists not of never falling but of rising each time we do fall
Keep us informed of what happens as it seems the left arm doesn't know what the right is doing at all!, it's interesting to note that the MoJ have told you that if you have an agreed F&F then subsequent PPI reclaims don't have to be investigated, it just shows that this whole PPI business is a bit of a minefield and different IP's are doing different things and interpreting it in different ways because there hasn't been any legal ruling to say how this should be conducted for people in an IVA
The MOJ are the regulators of EIF and probably other claims firms so very interesting, if EIF don't accept the decision that was made re my IVA last week they will also be getting referred!
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.
IVA COMPLETED August 2012, received Completion certificate 18.4.13.
After a very stressful day dealing with MoJ, Office of Fair Trading and GT, they have confirmed that the first batch of completed IVA's are going across for their MVM next week.
It is Expert Insolvency Claims who are dealing with the PPI claims on behalf of GT, we have passed this information onto MoJ and the Office of Fair Trading. Both have confirmed that if you dont think you were mis sold PPI then they have no right to claim for the creditors. (Again, just what we have been told today).
If you push them hard enough they CAN get the CC out to you 4 weeks after the 28day rule after the MVM (If that makes sense), this is what they have promised us. IN WRITING!
Will keep you all updated! However, I will say please put untold pressure on them. We have today, and have a result. They have telephoned us twice and emailed us, so I know we have made a difference!
Our greatest glory consists not of never falling but of rising each time we do fall
I may be missing something here - but if you have a full and final settlement of all your obligations under the IVA, why is there a need for any variation of terms at all. And if the asset was not an asset included in your IVA, why having gone down the route of a full and final settlement, would you want to agree to a variation of terms making the PPI claim an asset which could then delay closure of your case for far longer?
It will be interesting what the MOJ have to say on this account as it could lead to regulations regarding this matter in which case all IVA providers will be doing the same thing.
I think people haven't been made aware they had a choice and when you don't want to jeapodise your completion you will do whatever is asked of you within reason, being more informed is power to your elbow and allows you to make challanges. This forum has helped many and will continue to do so thankfully.
Good luck mumsmushroom i will keeping an eye out of your updates.
Om shanti, namesté, good luck to all who are embarking on the IVA journey, it isn't always an easy one but the outcome is the best.
IVA COMPLETED August 2012, received Completion certificate 18.4.13.
If anyone has the original GT letters sent out around july/august last year that related to allowing a third party to investigate 'assets' i'd say hold onto them. The letter gave little information, no choice, just sign it or be you might be in breach and fail your IVA. Anybody complaining to regulatory bodies should make this letter known to them, as it was at this point that you effectively started the ball rolling to accepting a 3rd party to make PPI claims for the benefit of your creditors. And the letter was so poorly written, that I would think it would be a good place to start with any complaint. Just about all of us who received that letter from GT signed our life away to EIC, on the basis of the threat stated within it!
Mel, I hope that goes some way to explain why many people have signed documents from GT that they never really needed to. Its the same with the MVM, though this doesnt make any threats, it does state by agreeing to it you are allowing them to issue your completion documents which they might not be able to issue otherwise! So of course, regardless of whether you need to sign it or not, you are going to do so. I was also told it related to VAT claims as well, not just PPI. So even if you didnt believe you had PPI to claim, it was still useful to sign so they could get back the VAT and not delay closure further whilst doing so. So I hope it leads to quicker closure for those that signed it, and does not delay closure.
On what grounds are GT saying that you have to pursue the claim?
1 Was it an asset which was originally included in the IVA?
2 Do you believe that the policy(ies) was/were mis-sold to you
GT did not need to call variation meetings to reclaim VAT. The VAT issue was not case related, but IP and firm related - and so far as I am aware all their claims have been submitted to HMRC.
I gather, Mel, that GT (or, at least a GT employee, or even an EIC bod) is still rolling out VAT as an excuse for protracted delays. I would imagine it's an EIC bod, as I have always found GT staff to be far better informed. And, as has been documented on here EIC often ring clients purporting to be GT.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
On what grounds are GT saying that you have to pursue the claim?
1 Was it an asset which was originally included in the IVA?
2 Do you believe that the policy(ies) was/were mis-sold to you
GT did not need to call variation meetings to reclaim VAT. The VAT issue was not case related, but IP and firm related - and so far as I am aware all their claims have been submitted to HMRC.
Hi Melanie,
GT have just told us that they will not close our IVA without the PPI variation - no, we do not believe we were mis sold PPI at all - EVER. But GT said that is for them to find out
I have an email from GT confirming that all our obligations have been met. Now we have been told that the £14000 F&F has possibly not been allocated to creditors due to the PPI. I am so upset, and really thought we had drawn a line under this.
On a bright note, GT have pulled their finger out and have said that the MVM next week will result in us having our certificate with 2 months. If only ....
Our greatest glory consists not of never falling but of rising each time we do fall
