Payplan

[ricbro]

What is happening there? I was notified last week that my case adviser is to change, again!!!!!this is my 4th adviser in less than 6 months, the trouble with this is I have sent stuff to them. i.e. a mortgage redemption and loan redemption statements and my house has been valued, I want to offer a F and F but I really have no idea which one of them to send it to, can I go straight to the top and miss out the middle man/woman?

[Shining]

Hi, you are entitled to talk to your IP but I'm guessing within a big company if you do it will get passed down. Contact your latest one to ensure all is received and being dealt with accurately.

[Struzzo39]

If you log onto your payplan plus account it will give you your current case officer. Hope you get sorted soon

[country girl]

Sad to say but Payplan are very good at losing things sent by post even when you quote your ID no.

[brokebryn]

Yeah, my cc was lost in the post with the result that it was issued a month before I ever got to know......

[ricbro]

Thanks for your replies, I will try to contact my new adviser tomorrow to offer the F & F

[MelanieGiles]

There should be no reason why you would be denied the ability to speak with your IP. If you feel that you need to speak to them, then give them a call. It seems there must be a fairly high staff turnover within at the moment.

[Struzzo39]

My advisor is always off on the sick !

[back on track]

I don't think its a high staff turnover but they do tend to move around in there departments a lot.i asked before and I was told promotions and staff being shifted around to get experience is the cause.i have had about 5 caseworkers but this last one I have had for at least 2 years and very good she has been.