I have been told that there is an I.T computer glitch at DFD which is delaying my certificate.

[TzeKin]

Dear panel,

I have been told that there is an I.T computer glitch by Debt Free Direct about 4 weeks ago, that is holding back the release of my Full and Final certificate.
Customer service at DFD is trying to get the Completion team to resolve the error but I feel that each time I call(since Dec 2013) the response appears to sound like 'wait and see'.
I was wondering if I can escalate this and make myself heard at a higher level?
The cause of the delay in the release of my Full and Final certificate is rather unsual and I never heard it posted in iva.co.uk.

Regards

[MelanieGiles]

Hi there and welcome to the forum

If you keep being told the same thing, and are concerned that your requests for information are not being properly addressed, I would ask to speak with the insolvency practitioner acting for you directly. I am not sure why an ongoing computer glitch would cause the delay of issuing a fairly simple report, but perhaps all work is yet to be finalised.

[TzeKin]

Thanks Melanie,I am going to email DFD and request to speak to my IP.First time ever.

I am been told the same thing again and again.I like a timeframe to have a sense of certainty in the closure on the matter.

[Matt Singleton]

Hello TzeKin,

Please find my email address in my profile. If you could drop me an email I will look into your case further, and get back to you with an update and to answer any questions.

Thanks,
Matt

[TzeKin]

Update:
I didn't get to speak to my IP over the delay in the Full and Final certificate issue but was offered to going through the DFD complaints procedure.

Let's hope we can wrap this up soon by co-operation

'Think Customer Care' I aways say.

[Sharon.10]

I never got to speak to my ip either I had to make a complaint to the ipa to resolve things and thats what you need to do complain.