Freedom Of Information

[mouldymuffin99]

I am getting increasingly frustrated by DFD with regard to the release of information regarding my IVA closure. I made my last payment 6 months ago, but any time I enquire as to the status of my closure, I get fobbed off.

Can I request this information under the Freedom Of Information act?

Thanks in advance

[ClareSilver]

You can request a DSAR, however this would cost you £10. They are then obliged to send you copies of everything they have on you.

[mouldymuffin99]

Thanks Claire. My query revolves mainly around my frustration with not knowing what is going on with my closure. It feels as though I have no recourse. Do you think I need to go through DFD's complaints procedure and then Ombudsman it?

[Foggy]

Hi Mouldy. After you have exhausted DFD's formal complaints procedure, assuming no joy, you will need to go to their regulators as the Ombudsman has no jurisdiction here.

[mouldymuffin99]

Hi Foggy. Who would their regulators be, any idea?

[Foggy]

There is a relatively new Government Gateway for doing this --- have a look here:

http://www.bis.gov.uk/insolvency/contac ... ts-Gateway

[mouldymuffin99]

Brilliant, thanks Foggy

[martinw]

worth bearing in mind if you opt for a DSAR(Data Subject Access Request, you are the data subject), it's under the Data Protection Act, not the Freedom of Information Act (which applies to goverment departments and the like)

Martin

[mouldymuffin99]

Martin, in your opinion, would a DSAR help with my problem at all?

[martinw]

a DSAR will get you all the information they have, but they have 40 days to respond. I don't think the DSAR would speed up our completion certificate (it may actually delay it)

Martin

[mouldymuffin99]

Thanks Martin. Any advice then, apart from what's already been mentioned? I here horror stories that I m trying to mitigate as much as I can. I signed a PPI disclaimer about 8 months ago which I was hoping would speed things up, so PPI should nt be a problem

[martinw]

I'd try looking up the directors of DFD at companies house and making regular persistent but polite contact by mail/email

Do you know your IPs name, if so you could try an find their direct email and contact them directly

Martin