I made my final payment in November 2012 and still have not received a certificate of completion. My IVA is with DFD & i've contacted them around 3 times a month for the past 16 months.
Initially told that PP was being investigated and towards the end of last year, advised to fill in and return a deed of assignment form.
On chasing this, was told that it hadn't been received, so was sent another form which i signed (with a witness) & returned by recorded post.
Latest information (from calling them again) is it will take around another 3 weeks - as "it has to be checked that it's been signed correctly"
Is this the norm? I'm finding this process extremely frustrating. I made payments promptly and overpaid some months throughout the 5 years of my IVA. This however just seems to be dragging on, with minimum communication coming from DFD.
Dear John.nd,
Please contact me directly via the email address in my profile. This will allow me or a member of my team to discuss your issue in further depth.
