I was with Freeman Jones and thanks to Sarah Jolly we received our certificate 2 weeks after final F&F payment cleared. Suggest you try Sarah on her direct email from Experts section on here Good luck
I have previously directly emailed Sarah Jolly, but she just forwarded it onto my relationship manager who told me the usual completion can take upto 4 months!!!
I was told this initially but when I told them I needed it urgently to negotiate a new mortgage deal it was done within the 2 weeks also 2 other forum members going through F&F process at same time received theirs within 2 weeks, trying contacting Sarah again to hurry it along you never know sometimes its a case of those who shout loudest get heard quicker.
Thanks Foggy & Welshwiz. I emailed Freeman Jones again yesterday and copied in Sarah Jolly. A relationship advisor got back to me straight away to say they are looking at my file and will hopefully have a definitive answer about closure by the end of the today!!! Fingers crossed - could be a good weekend!!
Congratulations picklepants, Til and Gemma.cw and Well done on completing your IVAs... Going through a F&F at the minute and here's to a positive outcome...