Like Foreverbroke all I can say, is find out where your PPI claim is from EIC and then pester GT.
Received this email this morning.
I write in response to your recent correspondence and thank you for the same.
I hope this finds you well.
I am sorry that you are not happy with the information we have provided you with concerning our timescales in relation to the statutory interest net of costs refund that is due to you, however I would refer you back to the MVM paperwork which specifically does not specify a time frame as we are not aware of how long the process will take.
My colleague XXXXXX did reply to your initial email on 13th February 2015 again I am sorry if you did not receive this.
I can confirm that my colleague XXXXX did note your case in regards to your dissatisfaction with regards to your issue concerning the statutory interest net of costs that is due to you.
I am pleased to inform you that following your call with my colleague she did make our PPI team aware of your call and they have completed your calculation accordingly.
You should receive this amount by cheque within the next 7 working days.
The refund has been calculated as follows:
Account Reference
Lloyds TSB
Payment Protection Insurance
£6,352.10
Statutory Interest
£1,262.23
Claims Management Fee
£615.34
Supervisor Fee
£189.33
HMRC Tax Total
Pd by Lender
Due to Client
£457.56
Refund due to client
£457.56
I trust this is satisfactory, however should you have any further queries please do not hesitate to contact customer services on
So this is good news, I will get my 36.2% share of interest soon. The one thing that does make me smile on this is that they say they repied originally on 13th February, and I didn't get it. Surely this should have meant they should have issued the cheque within 7 days of then!!
I keep you informed as to whether I ever receive this!!
Last edited by PaoloDiCanio on Wed Mar 04, 2015 9:27 am, edited 1 time in total.
Good news, I have received my cheque today for the stat interest as promised by GT. So good luck to all, let's hope this is the start of things being resolved for people finally.
Wow foreverbroke you are the first person I have heard of actually getting a cheque. I live in the hope that hubby and I will get one eventually, so far EIC/GT have taken 2 years sorting out the PPI and it's still not completed. I have started ringing them monthly now as our last IVA payment is next month and I wanted it all done an dusted by the end. At least they will issue CC now before the PPI is completed which is better than hanging around waiting for years as GT take long enough to issue the CC as it is.
Last edited by Pandy on Fri Mar 06, 2015 7:23 am, edited 1 time in total.
If life is what you make it, I must have been in a strange mood when I made mine
im in same boat as you guys and my story is identical to so many. GT sent me CC 14 months after completing IVA in december 2013. however the ppi is dragging and dragging and dragging. EIC have completed their side of things, but getting any sense or info from GT is proving impossible.
Can any of you give me a contact name or email address within GT to try and make progress. The customer service team very reluctant to give out any information other than the PPI department has got 40000 claims to deal with.
From earlier posts, this is the GT complaints procedure (if it gets as far as complaining to the Regulatory Body (IPA, in this case)the complaint will be against the IP ( who is the member) not the company (who is not):
1 If a client expresses unhappiness with the service provided by this firm, then in the first instance the concerns will be dealt with by the manager responsible for the area that gave rise to the complaint and you will receive a formal response in that regard within one month of the date of this letter. Should we require additional time to investigate the matter, you will of course be advised accordingly.
2 If the matter cannot be resolved by the relevant manager, you can then direct your complaint to my designated senior member of staff Mr Paul Madden at Grant Thornton, Waters Edge, Clarendon Dock, Belfast, BT1 3BH.
3 If you continue to be dissatisfied with my firm's response to your complaint, you can then write to Ms Fiona Beighton - the Head of Quality & Risk Management who deals with any complaints arising from the firm's recovery department - at Grant Thornton UK LLP, 30 Finsbury Square, London, EC2P 2YU.
In the unlikely event that my firm is unable to resolve your complaint you can then complain to my regulatory body – the Insolvency Practitioners Association.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
The critical thing with GT is that they are a Limited Liability Partnership (LLP) - that distinction makes it really hard to work out who the complaint is actually about.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
The way I did it was to be logical and try and leave GT without any valid reason for paying out!
First I emailed EIC the following at they gave me a full statement of where they've looked and where they are at.
Once I had this back I emailed the standard GT contact and forwarded the EIC schedule they had given me.
I worded it something like, as we can both see this has now been settled for 2/3 months and as such can you now release my part of stat interest and almost if you can't why not!
Lifenoteasy, ultimately the complaint is against the IP appointed to be Supervisor for the correct running of the arrangement. He / she is the appointee, not the Company.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Foggy - I know but LLP arrangements like this are normally used by a group of accountants or solicitors.
It gives the impression of one thing but in reality it is something entirely else.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
It infuriates me every time this issue is raised, simple fact of the matter is that as long as you don't have a certificate of completion you are technically still bound by the terms of your IVA, you can't win. I now have my certificate after making an offer of full and final settlement to my creditors which was accepted and paid, but not before GT had effectively forced me to sign the amended terms relating to PPI and VAT some 12 months after my offer had been accepted and paid. From a legal perspective I can't see how they could have refused to issue this once my creditors had accepted my offer, unless of course I failed to pay the agreed sum of money. The offer of "full and final" settlement should as far as I can see supercede all other prior contractual terms and conditions.
