It's failure to communicate with creditors in a timely manner.
Your agreement is contractual and the terms cannot be overridden it amended based on the size of the company.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
i was with harrington brooks i asked for a full and final i sent paper work in meeting was arranged with in a week for a months time and was excepted all funds paid over 29/2/16 received completion certificate 11/4/16 well done hb so please please complain no excuse for this long drawn out senario
full final paid over 29/2/16 cc arrived 12/4/16 its all over
Size of the company. What a load of tosh. Size is relative. The bigger the book the more hands you will have to turn the page as such. An ip with 1000 cases should have the team to deal with a 1000 cases. Payplan are useless at getting anything done in a timely manner in my opinion. They seem incapable at committing to any timescale.COMPLAIN.
It's like complaining you are a victim of their own success.
It's a toss up between them , DFD or FJ are here next year.
I don't know anything other than some patterns seem to be emerging (conspiracy theorist like Foggy).
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
From my own experience with Payplan and what read on here is that they will drag out the closing process more than most firm s, whether that be issuing the cc or putting forward f and fs or getting round to sending out DOAs. That strikes me not all is where it needs to be at this firm. I'm sure I read on here that the ip is only in the office once a week, if that's true then you can see why things take so long.
My friend is with Payplan. She made a f&f offer which was emailed to them together with a letter from the person making the payment on 28 February. She received a response the following day advising that she could not make an offer where payments made in the interim would be deducted from the final payment. She challenged this and was told that it would be passed to her IP.
She received the variation proposal to sign on 28 April which was returned the same day. On 5 May she got the letter advising that her meeting was booked for 14 June.
So from offer to meeting over 15 weeks.
She would only have 3 more payments to make anyway come June!
She is far from happy, not least because of the contradictory information both she and I have been told about payment break repayments. It seems they change the rules to fit with bringing the most money in.
Hope that helps with PP's current timetable for f&f's.
As soon as you make the offer to them they have 21 or 28 days to call the creditors meeting. Creditors then have to be given at least 14 days notice.
So very roughly when you wrote to them on 18th March by either 8th/15th April they should have written to creditors calling the meeting for no sooner than 22nd or 29th April.
So around 13 weeks after they received my Full and Final Offer I eventually receive the paperwork to sign! But there is problem, there is no mention of my monthly payments since I made the offer to be deducted from the offer amount. Even though this was clearly stated in my original offer letter. I've emailed Pay Plan this morning and their response was that that idk the offer needs to be changed they would need a new authority letter!!! They've dragged it out for over 3 months and now they are saying i need to send a new authority letter and start the process again! In my offer letter I clearly stated this - "As agreed I will continue to make my monthly payment until 31st March 2016 and then offer the lump sum and conclude my IVA. Any further payments after this date will be deducted from the full and final offer"
Pay Plan are beyond useless!!!! This is actually ridiculous now.
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by jax123
So around 13 weeks after they received my Full and Final Offer I eventually receive the paperwork to sign! But there is problem, there is no mention of my monthly payments since I made the offer to be deducted from the offer amount. Even though this was clearly stated in my original offer letter. I've emailed Pay Plan this morning and their response was that that idk the offer needs to be changed they would need a new authority letter!!! They've dragged it out for over 3 months and now they are saying i need to send a new authority letter and start the process again! In my offer letter I clearly stated this - "As agreed I will continue to make my monthly payment until 31st March 2016 and then offer the lump sum and conclude my IVA. Any further payments after this date will be deducted from the full and final offer"
Pay Plan are beyond useless!!!! This is actually ridiculous now.
IVA started Sept 2012, Full & Final accepted Aug 16th 2016 & CC issued 10th Jan 2017
Complain. They have had the letter from you stating the terms of the offer you wish them to put to creditors. All they have to do is add that wording to the resolution.
Well 5 months after my offer letter was received its eventually the creditors meeting day! PayPlan have been spectacularly slow! Then got the terms wrong so they had to be edited (they hadn't taken the monthly payments off the offer total). So fingers crossed its a Yes today.
If they do say yes, what is the next step? I have asked PayPlan but haven't had any replies!
