I don't think so Amanda. I think it's definitely worth getting a second opinion and something is badly wrong here. It's too big a decision not to take a second opinion.
I think the problem here is that PayPlan use the Common Financial Statement to prepare IVA Proposals and Northern Rock assess proposals against CCCS Guidelines, both are acceptable according to the IVA Protocol, however they differ greatly....the CFS is a lot more debtor friendly than CCCS.
I have nothing but praise for Payplan so far. The customer service is excellent and we had no problem with any I&E queries.
I would think by now that Amanda has managed to sort things out as it has been a good couple of weeks since she posted.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
The ORs office have their own guidelines Andy, but also their examiners are allowed a lot of personal discretion when assessing someone's expenditure allowances. It is time to get this standardised so there is not two different matrices in operation.