i just got told by kingsgate insolvency that to get a copy of my iva termination certificate it will cost me £30!!!!
i have just reported them to the Financial Ombudsman who say that that they cannot do that as it is illegal. They have taken a full report off me and have advised that they will be investigating as other iva firms are doing the same.
This is outrageous and if im right kingsgate and any other iva firm doing it are in big trouble[:(!]
I'm so glad that the Ombudsman are taking your complaint seriously. I hope that the practice of taking "release fees" for early termination is also investigated.
Have you managed to get a copy of your certificate yet?
That doesn't sound very fair to me. I would do as Laura suggests and give Kingsgate a call to discuss it. Surely it doesn't cost £30 to send a letter to someone. A few sheets of A4, and envelope and a stamp don't add up to £30. Let us know how you get on.
Regards,
Drew
Last edited by Drew on Tue Dec 07, 2010 2:29 pm, edited 1 time in total.
You should certainly not have to pay for an IVA termination certificate. I suggest that you speak to your IP again and mention that you will press your complaint to the Ombudsman unless they send you your certificate asap.
If the Certificate has already been issued to you, and you cannot locate it and need to get a copy, it is not unreasonable to be charged a modest sum to cover the IP's inconvenience. The file may have been archived, and they may incur costs in retrieving it and sending you the copy.
If, however, they are seeking a separate cost for issuing the actual Certificate, then you should take issue with this as it is part of their statutory duties. From Laura's post, this is not a usual procedure of this firm, so I am sure you can resolve this amicably.
