We paid our last payment to dfd in February 2013. We rang up twice to confirm when our last payment was, but no one said to can cell the standing order. So they took an extra payment in March' I have spoken to so many people about getting it refunded and never got the same answer been told its been approved to go back in back account and should be in between 3-5 days and now been told might not even get it back. Is there anything I can do as this should have been the start of us acctuly have some money in our account'
You should ask to speak directly to your IP, and challenge the conflicting advice you have received so far and ask for their ultimate decision. If they refuse to refund the overpayment, ask them to confirm the reasons why.
