Hi, I have had so many problems with Freeman Jones since is started my IVA. We have almost doubled our payments since the start of our IVA. We have always sent in our salary slips and informed them of any changes in our circumstances. A year and a half in to our IVA we were told our Relationship manager had changed and that the previous manager had work out our figures wrong and we owed them more money. They said that it was their fault so they would settle most of the debt but we would have to pay £40.00 a month more. As you can imagine, our finances are so tight so £40.00 a month us a lot of money to have to find. we then made an official complaint against our relationship manager that put us in this position, to find that the person who dealt with it was the person we were making the complaint about he had moved departments? Once again, our Relation ship Manager changes and guess what were now being told that we owe over £4000.00? where the hell has that com from? I only rang them to ask questions as we enter in to our final year next year so January is our final year and was told this. I asked where it had come from and my relationship manager couldn't even tell me, she was very un-polite and wouldn't answer any of my questions. I had an email a few days ago confirming our account was on track and up to date with nothing outstanding so where the hell does the £4000.00 + come from? I have never dealt with such an incompetent company in all my life. I asked for a phone call back today as she said she would have to speak to someone else before she can answer my questions and she said well were busy so im not sure I will be able to call you back?? The IVA have a protocol to follow, my next step is to find out who my IP is and the authorising body and then I will write to the FOS and contact the Insolvency service as they are not following code of ethics/practice in my opinion.
Sorry to read your post - Sarah Jolly from FJ posts on here so hopefully she can pick this up with you to discuss it further. unfortunately staff do come and go in any company but it should not affect your case moving forward. I am sure Sarah will be able to get to the bottom of it and clear the matter up for you.
Keep us posted.
Regards, Tina Shortland, Debt Advisory Manager for Melanie Giles at Debt Advice TV.
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I am very concerned to read your comments and experience of Freeman Jones.
It certainly sounds like our communication has been poor and I am very sorry for the worry this has caused you.
I am confident we can resolve this for you but not knowing your case I do need to look into what’s happened and why.
Please can you send me an email to sarah.jolly@freemanjones.co.uk with your reference so I can investigate what’s gone wrong and get in touch with you.
Sarah Jolly IMA CMAP - A member of the IVA team at Freeman Jones
Just a point for nothappy - the Financial Ombudsman will not be able to deal with complaints which relate to an IVA once it has been accepted. These must be referred to the IPs own regulatory body, in the event that the internal complaints system fails to address the issue to your satisfaction.
