Grant Thornton stopped taking payments for my IVA in November 2013. I was sent a schedule of creditors claims which to me reads as though all is paid over and above what I owed! I sent the valuation of my home and mortgage statement plus other bits of paperwork that they requested in June 2013. I have had no correspondence regarding anything since December 2013 and when I rung to find out the status of closure was told it was a matter of weeks. I ring today to find out the status of closure to be told that the progressions department are now dealing with it and I have to resubmit the information on my home and then they tell me that I may have to continue to pay another year - apart from being angry I am confused as to what is happening. When I asked to speak to 1. the progressions department I was told they were not taking any calls at this time as they were back logged and 2. when I asked to speak the the IP apparantly he doesn't talk to clients! So what am I to do? I am totally confused and honestly Grant Thornton just don't care about their clients they just care about the money - the equity release I am assuming is to pay them because they haven't taken enough off me already. I just want to move forward with my life and get these people out of my life. I would appreciate some advice to aid my confusion.
It is often a shame that in the larger firms IPs seem elusive to their clients, and unable to spare just a few minutes of time to reassure their clients that their cases are being progressed.
I suggest that you write to GT and ask them formally to lay out the issue which are preventing your closure within the next 14 days, and also to importantly confirm the position regarding your equity release, which should have been dealt with much earlier than now, if your five years concluded in November 2013.
To provide a balanced view GT do also receive some very positive feedback but I entirely understand your frustration, particularly in light of what you say, and because it can be a very stressful period. It's not just a question of whether they've taken enough money off you already, they do also have a duty to your creditors in ensuring that you repay what you can reasonable afford, which will be the basis on which your creditors originally agreed your IVA. It sounds as though an Equity Release clause was included in your original proposal. If so it can be dealt with either by raising an amount of money against your house (often you can make an offer of 'full and final settlement' in order to settle it immediately) or otherwise the IVA can often be extended in lieu of this. Either way it would be beneficial to get clarification on this.
Specialist Mortgage Advisers. Highly Commended at the British Mortgage Awards.
I have to agree with you there lizzielou they don't care about us I am with gt as well I have had to make a complaint against my Ipa which that is still on going.
Last payment made August 2012 Certificate of Completion recieved 15th of Novenber 2013.
I have to agree after 4 weeks of trying to get to speak to the person who I needed to speak with yesterday it turns out she can't help me either as she must talk to her manager. I asked to talk to her manager and was told the manager or the department doesn't take calls I only got a call back as I was insistent and rang at least 3 times per day for a month and as customer services couldn't help they finally put me through. I'm getting so frustrated with the whole issue now I'm left in limbo awaiting a response from the manager who I've been told it may be sometime next week before I get a response. I did ask to speak to the IP the line went silent then oh the IP doesn't speak to clients!!!!! Shock horror so what does GT IP do then?? I'm sure we are all paying enough in fees to expect some type of service in return ??
