How do you get in touch with Payplan?I have contacted them via email on a number of occasions but no reply.When i ring everyone is busy and you end up speaking to someone who knows very little about you or your case.No a happy chappy
Try phoning again and asking to speak to someone senior -- if they can't pass you on ask for details of their complaints procedure. If that fails escalte the complaint to their regulators.
Payplan is undergoing a "restructuring" exercise at the moment and, it has been reported, losing a high percentage of staff. But, this should not be allowed to impact on their customer service!
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Are you signed up to Payplan plus? If so contact them via that. I always found that they got back to me quite quickly.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
