First Dispute Management not very sensitive

[Freda]

I have recently received letters from first Dispute Management on behalf of Aperture re., ppi and other miss selling products, I returned the letter for myself and my husband who sadly died a few months after our IVA finished, I clearly indicated on my husbands letter that he was deceased, only to receive a further letter addressed to him thanking him for returning the form but as it was not signed it was unusable and would he please sign another form which was enclosed, I rang the company and complained the lady who I spoke to was apologetic saying she would make sure it would not happen again a few hours later I had a phone call from the company asking me to return forms as soon as possible. My question is how long can these companies keep causing misery I feel sure that when ppi claims finish there will be something else to contend with.sorry to be so long winded I just needed a rant.

[Foggy]

High volume and automation is, I am afraid, the excuse for this shoddy customer service.

PPI claims will cease as from August this year, hence the mad panic from Aperture / FDM. However, I am sure other similar miss-selling issues will rumble on and any that relate to the period before the completion of the IVA will still be fair game for the creditors --- though I suspect none will be so lucrative and possibly will not be economical to pursue. This, in theory, can continue in perpetuity.

[norman]

In the small print its basically saying they can continue as long as they think necessary ,and when I asked him why his very words were so we don't have to harass you six months down the line ,so they already admit its harassment !!!

[kallis3]

I had a similar problem with insurance when my father died. I tried to cancel it and they wanted to speak to the policy holder! It took me a while to get it through to them! I did suggest they used Ouija board.

Joking aside -I hope you can get through to them.