iva ombudsman

[terry d]

anybody know how to contact the iva ombudsman,i wish to make a complaint regarding an iva company,ive given up speaking to the iva company they are just not listening to me,and are still sending me letters saying im in an iva ,when clearly im not,am i confused oh yes very much so ,pity people dont help you when they say they would

[Broke of London]

That's bizarre! I don't know who the regulator would be, but your first port of call would be the firm's internal complaints procedure. Did the creditors' meeting happen?

[Shining]

I would go down the route of an official complaint and if upheld will be dealt with accordingly. If you are still not happy with the outcome it's then time to escalate it. x

[terry d]

my letter says,quote,I CAN CONFIRM THAT YOUR IVA HAS BEEN APPROVED BY YOUR CREDITORS,internal complaints you say,that would help if they would listen to me,i actualy think the companys gone mad,i rang them about 2 weeks befor the creditors meeting to say,i would be going bankrupt and there services are no longer required the letter goes on and on then says they are giving me two weeks to decide wether i want to go bankrupt,am i in a bad dream ,anybody ????

[Shining]

Oh Terry, sounds like a right muddle. Did the company contact you on the planned day of the meeting?

[ginger3232]

FSO - is the route - however they make it clear they wont investigate the complaint unless all the internal routes have been shown to have been used

[Broke of London]

The easiest thing might be to return the letter saying you will be going bankrupt.

It sounds as if they let the creditors meeting go ahead anyway to give you a final choice at this stage. I didn't get a letter asking me if I wanted to go BR after my iva was agreed.

[MerlinL14]

I think you may need the services of the FSA web site Terry, http://www.fsa.gov.uk/
It does seem that the company that you originally contacted are acting outside of their obligation to you. I hope you get it sorted and it doesn't cause you too much stress.

[terry d]

no contact on the day of the meeting,ill also add that when you get your iva draft telling you how much you will pay into the va,they sent me someone elses not mine,so ive now got that persons name address,list of creditors how much they owe to who and final figure they owe,thier income,their outgoings,need i go on

[Broke of London]

What a cock up! I would be devastated if that were my information! Did you let the person know? x

[Shining]

I would return it to them and ask them to send you a pre-paid envelope to do so.

[Foggy]

Devastated ?? I would be incandescent !!!! I think that little gem should be passed on to the regulators as an infringement of data protection.

[ginger3232]

I sure this happens in most companies - thankfully infrequently


Check the bottom of your IVA provided page - it set out the complaint procedure.

Financial Ombudsman Service is:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

[terry d]

well im just wondering did they get mine,im going to try to sort this out with the iva company,but i dont hold out much hope,i did ask someone on here who works for that company to help,but no joy there either, so i think ill be ringing them on monday useing my credit costing me money just so i can sort out the mess they have got into

[Broke of London]

Good word foggy! Yes...I'd be pretty furious too!