Hi. I've been waiting to hear from PayPlan since October about final offer. How long does it take ?

[Foggy]

All in the hands of Royal Mail now Raj

[Raj41]

Hi
No news yet as mentioned by Gemma no one
Has contacted me neither I have recieved the
Paper work. I have emailed Gemma today morning
Hopefully she will be able to give some definite answer
About the paperwork. The stress at home is very high.
Thanks
Raj

[tj40]

I'm the same range no paperwork or case worker contact it was septembr I first asked about it. I'm stressed to bits

[Gemma Burton]

Hi Raj,

We are doing all that we can to set up your full and final for as soon as possible. Your case has been marked as urgent so please bear with us.

[Gemma Burton]

Hi Tammy,

I understand that you too would like to get your meeting arranged for as soon as possible. I can see from your notes that paperwork was sent out to you yesterday and should be with you very soon.

[Occy1]

Hi Raj, I hate to be the bearer of bad news but my full and final was agreed with Payplan back in April '12, I paid the sum straight away but am STILL waiting for the completion certificate despite chasing most months!

[Raj41]

Hi occy1
Gemma is pretty good in sorting outthe issue
I suggest you email her with your client details
Hopefully she will sort it out for you.
Thanks
Raj

[Raj41]

Hi Gemma
I understand you are doing all you can but
Would you be able to tell me some timeframe by
Which you expect it tone done ie in no of working
Days as the wait without knowing the end
Is put the stress through the roof.
Thanks
Raj

[tj40]

Thanks Gemma I appreciate your help. Tammy

[Gemma Burton]

Hi Raj,

I am unable to give you any specific time frame. The process of arranging the meeting has started and as I mentioned earlier your case has been marked as urgent.

-
Hi Occy,

There was problems with issuing completion certificates due to VAT and PPI. We conducted a Mass Variation Meeting which resolved this issue and we are now in the process of sending out all certificates that are due.

[Occy1]

Hi Gemma

Thanks for your comment.

That is what I am told everytime I call. I'm also told that you only send certificates out on the 10th of each month so if I don't get it by the 15th/16th then I have to wait another month and see if I'm lucky then as no one seems to know who is being processed when.

I've not had anything through this month so I can only assume I need to wait another month... Not great when I was told in April it would be 3 months.

Oc

[Gemma Burton]

Hi Occy,

I am so sorry that you are still waiting. Are you able to email me directly and I will see if I can get an update on your certificate and how much longer it will take.

[Raj41]

Hi
I was also told 3months from start to finish when I initially contacted
Payplan for F&F. But since then I have been
Following up regularly now the last info is as you have
Seen its in process but cannt tell how long will
This process takes , oh my god , so helpless now.
Thanks
Raj

[Raj41]

Hi Gemma
i Hope you can give some update about the status of my F&F documents

I hope the experts in the forum will be able to comment
thanks
Raj

[Niobe]

Hi,

Do send Gemma another email.

I'm afraid the experts won't be able to say a lot as it is between you and Payplan.