How and who do i complain to regarding PayPlan ?

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philcre

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Post by philcre » Wed Mar 08, 2017 10:07 am
How and who do i complain to regarding payplan and them ignoring calls ,mails etc,and not dealing with with reuest for payments to date since my op 4 months ago?.Thanks in advance and sorry if i dont get back as i have forgot my log in details
Phil

Michael Peoples

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Post by Michael Peoples » Wed Mar 08, 2017 11:28 am
https://www.gov.uk/complain-about-insol ... actitioner

This link explains how to complain and hopefully you can now get this sorted.
Michael Peoples | McCambridge Duffy Insolvency Practitioners
http://www.mccambridgeduffy.com
If you would like to talk to me about proposing an IVA or have any questions at all please visit www.mccambridgeduffy.com

Foggy

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Post by Foggy » Wed Mar 08, 2017 11:29 am
You will need to go through their own internal complaints procedure first -- or, at least have tried and got no response to that either !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014

PayPlan rep

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Post by PayPlan rep » Thu Mar 09, 2017 2:06 pm
Dear Philcr,

Sorry to read that you're not happy about your recent experience.

I'd really like the opportunity to try and help. If you're happy for me to do this, please can you email me at online@payplan.com with your client ID so I can look into your case asap.

Thank you and look forward to hearing from you.

Tracey

In_deep

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Post by In_deep » Thu Mar 16, 2017 8:12 am
I'm going to be doing the same shortly.
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