Getting a settlement figure for a loan that has been paid for nearly 20 years

[lesley895]

My brother has been paying a loan for nearly 20 years and he is trying to get a final settlement figure from the company they are being very unhelpful. They want to know how he has the money to pay them. I have two questions do they have to give him final settlement figure and is it any of there concern where he got the money.

[Michael Peoples]

You are always entitled to a settlement figure and if they continue to refuse go to the regulators.

[Foggy]

If it is a substantial sum they will want to know the source for money laundering regulations. But they should be able to give a figure at least, at this stage. You can ask the financial ombudsman to intervene -- though this is often a slow process.