Congrats JED, isn't it a marvellous feeling. We sent our own review in May and then our own house valuations etc in June...never heard a thing. Wrote to them last week saying we were concerned as we are nearing the end.
Got a phone call today she said that basically they work on the 'no news is good news' basis and that our contributions are up to date, property excluded and only two more payments due. OMG I was in shock, so pleased I wrote to them. PPI needs doing but they have our go ahead to investigate and then it will be paid over to IVA meanwhile they will be closing the account and we'll get our CC shortly after. Even confirmed with me that I can cancel the standing order the day after the payment is made. SOOOOO HAPPY!!!!!
Lou if you know the full name of the person like joe blogs then the email is
joe.blogs@creditfixme.co.uk that's based on the email I got for my assigned person.