Hi butterflies
I read this and couldnt believe how youre being treated. I dont blame you for having a rant, its shouldnt be that way.
How about, I dont think so?
Write to this company and point a few things out to them.
Ask them what right they have to belittle you and make you feel like naughty children. Manners cost nothing, being rude and abrupt isnt helpful.
Mention the fact that you actually trusted them with one of the most important decisions of your life and youre not going to be made to feel ashamed or scared for trying to address it.
They are paid to know the answers and you are paying them in fees to provide a service, again, mention you didnt expect to be judged or stone walled.
Of course there may be reasons why its taking so long to complete but surely you have a right for these reasons to be explained in a professional and polite manner.
Finally, make sure you feed back your experience with the company on
www.iva.com. to avoid anyone else having to go through the same.
You also might want to mention that you do not think it okay for them to use peoples vunerablity about debt against them in this way.
Good luck hun. So sorry you have had to put up with this.
