At our wits end.

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PastHope

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Post by PastHope » Fri Feb 01, 2008 9:37 am
Hi Guys

Been a while since I last posted, as I was under the impression we were making our way down the IVA road. Today I have found out this isnt the case. If I could just give you a quick summary...

At the beginning of September last year, my wife and I took advice from Thomas Charles, regarding our options. We owe £50k however £45k of that is in just my name and the £5k is just in hers.

We do not have any assets, rent our property and have a car on HP.

We were advised that an IVA was possible and a proposal was drafted. I signed it and returned it.

It was then sent to Wilson Phillips Insolvency Practitioners in early October.

I didnt hear anything for about a month, I then received a phone call from a third company (who later I discovered were an "overflow" company for Wilson Phillips) who told me that a provisional date of 29th November had been set for a creditors meeting. I signed all the paperwork and returned it. I was also asked to make two monthly payments equal to my proposed IVA repayments, which I did.

Two weeks later (six weeks from the original hand over) Wilson Phillips contacted me to say that they felt our application would not be accepted as my wife's credit card being with just one company would create problems with getting the IVA approved.

So our original advice of applying for a "joint" IVA was incorrect. What we should have been advised was for the IVA to be just in my name and my wife set up a DRP for her personal credit card debt.

I returned to Thomas Charles for clarity and was told that the original proposal had been set up with advice from Wilson Phillips and this problem had never been mentioned.

So in mid November we were told that we would have to try and negotiate a DRP with my wife's creditor for her credit card and then re propose deducting the amount of the DRP.

We had already given that creditor permission to talk to Wilson Phillips so I asked if they would discuss the DRP on our behalf, as Wilson Phillips would know how much per month we could afford to pay to still make the IVA a viable plan.

The lady there agreed. By the end of December she eventually told me that she had been unable to talk to anyone at HSBC (my wife's creditor) and she would try one more time.

Miraculously she succeeded, and told me that although HSBC had received my letter of authorisation, I needed to send another one.

So another six weeks had past and still nothing had been sorted. I immediately sent the authority.

Long story short, my representative at WP, failed to speak to anyone at HSBC and organise anything.

Eventually I emailled for progress (which is what I had to do every step as I was never contacted by the IP at all) to be told that her manager had already asked her on two previous occasions to close the case as it was taking too long to process.

I pointed out that the length of time taken has been down to them, and I had done everything that had been asked of me.

I then received an email telling me that she had passed my case over to her manager and that she would be dealing with it.

Week later (ie this morning) I have received a letter from Wilson Phillips saying that my case has been closed, and the file handed back to Thomas Charles, citing the reason as not being able to reach an agreement with HSBC in a suitable time frame.

So after four months, Im back to square one? Where do I go from here?

Im waiting to hear from Thomas Charles, but I don't see as any of this is my fault.

I cant believe that a company that deals with IVA's and bankruptcy like Wilson Phillips, does not have a contact within most of the major financial institutions in the country. How can it have taken nearly 3 months to now just give up and put me back to the beginning again?

In addition to this, I was told that HSBC would request a minimum return of 40p in £ which was why they didnt want them to be the only voter, yet my proposal stated a return of 41p in £ so there would have been a good chance of it being accepted anyway?

Its enough to turn you to drink [:(][:(][:(]
 
 

abc

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Post by abc » Fri Feb 01, 2008 10:24 am
Am I right that you are not in an IVA? If so I would considering asking for any monies you have paid these companies back and try another IP. Perhaps an IP that has an office close to where you live and an IP that offers you a face to face meeting.
Alan Coleman
Licensed Insolvency Practitioner with over 20 years experience and specialist for IVAs for self employed people

www.jmmarriott.co.uk
 
 

MelanieGiles

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Post by MelanieGiles » Fri Feb 01, 2008 11:11 am
Was your IVA accepted? IPs would not generally put forward an IVA for someone who only has £5k worth of debts, so I think your wife is probably doing the right thing by entering into a DMP. Did the previous IP split out your income and expenditure between yourself and your wife, and if so how much was allocated to her?
Regards, Melanie Giles, Insolvency Practitioner
 
 

PastHope

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Post by PastHope » Fri Feb 01, 2008 12:11 pm
I dont know. I have signed a statement of affairs, which had been typed up for me by Thomas Charles. Showing my financial affairs, a description of the position I was in and why I was seeking an IVA. This was sent back to somebody in Manchester, I cant rememember the company although I was assured by TC that it was part of their group.

TC originally proposed an IVA in both our names, and I was advised to include my wife's credit card debt in the proposal.

This is what Wilson Phillips later rejected and told me that I should have the IVA in my name and my wife try and organise a DRP with HSBC.

The proposal included both our incomes and joint expenditures and all debts were lumped into one amount.

This is why Im so confused, as the original advice was such a contradiction to what the IP wanted.

I do not have any IVA agreed, in fact, it appears I am back to where I was in September.
 
 

MelanieGiles

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Post by MelanieGiles » Fri Feb 01, 2008 12:52 pm
Why not ask if Thomas Charles could refer you to another IP for a second opinon. It won't cost anything to have another review, and if you feel that an IVA is still the best option for you, then you may feel tht this is worth a try.
Regards, Melanie Giles, Insolvency Practitioner
 
 

Adam Davies

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Post by Adam Davies » Fri Feb 01, 2008 9:36 pm
Hi
On the info that you have supplied you have received very poor service and as Thomas Charles were your original contact,and I presume the company that you have paid two months to,I would jump up and down on them.
Get your money back and try a different IP to propose a new IVA in your name,allowing enough money for your wife to pay her debt in full.
Regards
Andam Davies
 
 

J-DOUBLEYA

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Post by J-DOUBLEYA » Fri Feb 01, 2008 11:54 pm
Why not pursue a formal complaint ? I would certainly be demanding the fees back under threat of complaint oe even suing through the small claims court.
Then get some proper advice preferably through a reputable company - there are plenty mentioned on this forum and you have been posted by one !
 
 

abc

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Post by abc » Sat Feb 02, 2008 12:25 pm
Thomas Charles and Willis Phillips are both owned by Accuma Group Plc. Ask Thomas Charles for your money back and try a local IP that offers a face to face meeting so that you fully understand what your options are and fully understand the process of an IVA if that is the preferred route.
Alan Coleman
Licensed Insolvency Practitioner with over 20 years experience and specialist for IVAs for self employed people

www.jmmarriott.co.uk
 
 

J-DOUBLEYA

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Post by J-DOUBLEYA » Sat Feb 02, 2008 5:03 pm
I think 'ask' is a bit too polite under the circs ! Demand is more appropriate. These companies have a licence and conditions to meet ro comply with that licence. are they members of the IPA ?
 
 

Oliver

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Post by Oliver » Mon Feb 04, 2008 10:46 am
Hello PastHope

Firstly let me say how sorry I am that your IVA proposal does not seem to have received the attention and care which we would deem as mandatory within our service.

I am completely committed to reaching a resolution to the problems which you have citied in your post. Please be so kind as to ring our office and speak with me personally so that I can assist you with this.

I look forward to hearing from you soon.
Best Regards
Oliver
 
 

Jo Rolland

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Post by Jo Rolland » Mon Feb 04, 2008 10:55 am
I would suggest that you ask for a refund of the monies paid and as previously advised make an appointment with a local IP with whom you can sit down with face to face in order to get a satisfactory solution for you and your wife.
Jo Rolland
Debt Alternatives
For free, ethical, impartial advice, please visit
www.debtalternatives.co.uk
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