keep trying, persistence pays off eventually! It's just taken me almost 5 months to get there. I started mid july and have just had it accepted. In all that time not one person has actually spoken to me and given me any information other than such a dept. is now dealing with it.
Email your Ip direct and take it from there. I had one response from mine and the rest were ignored. I gave up asking them for a figure after about 3 weeks of no response. I then sent them an offer (several times!) based on a figure Melanie worked out for me. Another 4 weeks later they acknowledged receipt and asked for further information. Another 2 1/2 months later I finally got a proposal which was the first indication that it would be put to creditors despite my weekly phone calls!
Email and write to your IP direct, if you have a figure in mind it may well be worth making an offer instead of waiting for them to give you a figure. They will charge an early settlement fee though, so bear this in mind.
Don't be afraid to hound them a bit, persevere with it. The end result is worth all the effort.
Pixie
'Welcome to where ever you are, this is your life you've made it this far, welcome, you've got to believe right here right now is exactly where you're meant to be'
IVA started may 07 ended dec 08
