Banks plan new charges attack on customers

3 posts Page 1 of 1
 
 

IVA News

User avatar
Posts: 507
Joined: Sun Sep 11, 2005 3:08 pm
Location: United Kingdom

Post by IVA News » Fri Oct 05, 2007 10:08 am
Banks plan new charges attack on customers

Banks aren't taking the OFT's test case on unfair bank charges lying down. They're reorganising their charges in ways they reckon aren't subject to legal challenges.

We reported last week on Lloyds TSB's reduction in its interest rate on unauthorised overdrafts - to a mere 19.3%. One of our readers, Tony S, e-mailed us to say he'd worked out that the new flat rate charges on unauthorised overdrafts meant that if he ran a £25 overdraft for a month he'd pay charges equal to an interest rate of 7,900%.

Tony's calculations are right. Lloyds TSB charges £15 per month for unauthorised overdrafts, plus between £6 and £20 per day. A maximum of ten days are charged each month, so having a £25 overdraft for a month would cost £165.73 in charges, an annualised interest rate of almost 8,000%.

All the banks are at it
Converting these fixed charges into annualised interest rates is a bit misleading. These charges only apply to unauthorised borrowing and the interest rates payable on authorised overdrafts by our best buy accounts are under 10%.

While there's no doubt that the banks have overcharged hundreds of thousands of customers with unauthorised overdrafts - which is what I expect the test case in the High Court in January to confirm - there's also no doubt they need to charge more for unauthorised borrowing which is, by definition, by people who face debt trouble, are careless or both.

Credit interest is only important if you don't overspend
Many banks have upped the interest they pay on current accounts to what look like high levels, but without changing their overdraft penalties. Work out how much cash you're likely to earn in interest on your current account and you'll see it is peanuts compared with the charges you could incur on an unauthorised overdraft. High-interest current accounts are a useful red herring for banks' PR but offer tiny benefits.

Compare the best current accounts

First Direct is an exception to this trend. From November 1, all of its customers will get a £250 fee-free overdraft. After that, they'll still pay charges, but most people will be protected by the £250 buffer zone.

First Direct is also changing its system along the lines I already manage my own account: it's paying no interest on current accounts but will offer a facility enabling customers to sweep money into a savings account paying 5.5% on a monthly basis.

Keeping it separate
Meanwhile, the potential for a new-style bank account takes shape as contactless cards and pre-loaded debit cards roll out. This new package will offer internet-only banking, cash withdrawals, a loadable debit card with 'tap and go', but no cheque book, no overdraft and probably no direct debits. It won't make the banks much money, which is why they're not in a hurry to move in this direction. But they will.

Source: msn.co.uk

Please post any news stories about IVAs here:
http://www.iva.co.uk/forum/default.asp?CAT_ID=5

See my Blog:
http://ivanews.blogs.iva.co.uk
Please post any news stories about IVAs here:
http://www.iva.co.uk/forum/default.asp?CAT_ID=5

See my Blog:
http://ivanews.blogs.iva.co.uk
 
 

mikebdomain

User avatar
Posts: 1126
Joined: Thu Aug 23, 2007 10:03 am
Location: United Kingdom

Post by mikebdomain » Fri Oct 05, 2007 10:36 am
I recently got a notice of charge changes from LloydsTSB - very nicely packaged to look as if they were doing me, their customer a favour… After working out the new charges, I was amazed at the potential cost, so have moved all my personal accounts to first direct. Hopefully a lot more customers will move away from LloydsTSB and this may push them back to a more branched based, personal service.

FREE ADVICE IS THE BEST ADVICE

LEYBRIDGE LIMITED
Mortgage Broker

Specialising in adverse credit.

see feedback and testimonials at:
http://www.leybridge.com/testimonial.php
Check out my blog at:
http://mikebdomain.blogs.iva.co.uk/
Please read our Initial Disclosure Document(IDD):
http://www.leybridge.com/Leybridge-IDD.pdf
LEYBRIDGE LIMITED
Mortgage Broker & Mortgage packager

Directly Authorised Firm FSA No:313790
CeMAP 1,2 & 3 qualified
F.P.C 1,2 & 3 qualified
Financial Planning Certificate
Certificate in Regulated Customer Care
 
 

Andrew Graveson

User avatar
Posts: 933
Joined: Wed Jun 13, 2007 7:52 pm
Location: United Kingdom

Post by Andrew Graveson » Fri Oct 05, 2007 12:04 pm
Bright Oak was involved for a period in bank charge claims after we discovered that many of our clients were in debt more or less solely because of the excessive charges being levied upon them by their banks.

One example; couple in Wales who had to sell her home last Christmas because they could no longer keep up with the mortgage payments. Amount repaid to her by her bank after we complained for her; £10223!

As in the above example we do not typically mention the banks by name; however as a special example that people can judge for themselves I'd like to follow Mike's comments on Lloyds TSB.....

The FSA has allowed the banks to suspend investigating complaints on charges pending the outcome of the OFT court case. The banks do however have to investigate 'hardship' cases. One client wrote to us to tell us that she'd like to be treated as a hardship case. The reasons were:

1 - That her teeth hurt but she could not afford to go to the dentist and there was no longer a free service available locally.
2 - That she needs new glasses to reflect the state of her sight now but cannot afford them.
3 - That she has put her car up as collateral to be able to afford food and transport to work.
4 - That she is suffering from depression.

We wrote to Lloyds TSB on 20th August in light of the above to ask them to treat the matter as a hardship case.

Lloyds TSB have not replied.

Our client called us today to say that bailiffs are now visiting her because the above debt spiral has left her unable to pay her council tax, and that her boiler has broken and as she cannot afford to fix it they only have cold water.

In the 6 years to her claim we believe Lloyds charged her £7452 in charges on her account.

Andrew Graveson
Independent Mortgage Broker & MD Bright Oak Debt Management
andrew@brightoak.co.uk
www.brightoak.co.uk
Andrew Graveson
Bright Oak Ltd
UK Debt Management Company
Website: www.brightoak.co.uk
3 posts Page 1 of 1
Return to “Latest IVA News”