I'm in the process of getting our credit records all 'satisfied' and dates correct, and Welcome are being a pain in the bum!
I had a home loan with them, and they had a 2nd charge on my property which was in the bankruptcy. The house was sold, mortgage company AND Welcome got the full loan values back, (this all happened about 10months ago), and yet on my credit report Welcome still show a balance owed of £9,000 (which was the loan+fees etc), and are not showing anything settled or defaulted. As it is they are just showing 'missed payments' every month.
What are they legally supposed to do regarding my credit record? With other creditors, the debt drops off after 6 years of default, but as there is no default on there, it'll just sit indefinately.
I wrote to them and they replied saying their 'bankruptcy unit' will be in touch (4 weeks ago). I have written again, and heard nothing, so do I escalate via the CRA's, Information Commissioner or FSA?... and do they legally have to update it?
As far as I know they do have to update it, and you would need to escalate it to the ICO. I think I'm going to have to do the same with Tesco as they are being a pain - I think they're the last one of mine to sort out.
Cheers Skippy, on the whole they are updating quite quickly. The only ones I am waiting for are HSBC, Bank of Ireland and Welcome Finance. All the smaller companies quickly wrote back saying they'd update them. I will get my CR's at the end of May, and if it still is the same, then I shall kick some collective butt!
Regards, David Mond, Insolvency Practitioner for over 46 years. Personal Insolvency Practitioner of the year 2012, Personal Insolvency Practitioner of the year finalist 2013 & 2014 awarded by Insolvency & Rescue Magazine and 2015 finalist for Personal Insolvency Firm of the Year.
