Thank you Rainbow - now it all makes sense, and can I also extend my thoughts to you Lou and thank goodness he is OK.
With regard to the IVA, you clearly have exceptional stuff going on her, and I am sure that GT will be sympathetic. If you keep being put through to different members of staff, try e-mailing the IP directly, and using a read receipt. This usually does the trick, and you can perhaps ask them who the most appropriate person is for to deal with your queries.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
To have me propose an IVA for you, please visit:
http://www.melaniegiles.com/ivaEnquiry.asp
See customer feedback at:
http://www.iva.com/iva_companies/IVA_Advice_Bureau.asp