Keep pushing GL - as Michael says, you have the right to put it forward and, as far as I am aware, they have to do so.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
It is in the R3 standard terms and conditions and whether we like it or not we must call a variation. In our opinion anyway it is for creditors to decide and not for the IP to second guess their decision.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk