Why is a mortgage statement required to receive PPI not bound by my IVA ?

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Denise.jw

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Post by Denise.jw » Fri Aug 29, 2014 12:55 am
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I was contacted by Freeman Jones PPI team about 4 months ago. Apparently I have a cheque for £1340 which is not bound by my IVA. They said that it would be sent to me upon receipt of my mortgage statement which has been sent three times. I contacted them 2 weeks ago and they said that they would phone me back. I am still waiting for the call.What I want to know is.... why do they need a copy of the mortgage statement if the money is not bound by my IVA?? Also will I ever get the money back?? Really fed up with Freeman Jones they never reply to calls or texts.
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Michael Peoples

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Post by Michael Peoples » Fri Aug 29, 2014 9:00 am
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It might be an idea to contact Sarah Jolly from FJ who has helped many of their clients on this forum. Her details are in the 'ask the experts' section and hopefully she can help you get this resolved.
Michael Peoples | McCambridge Duffy Insolvency Practitioners
http://www.mccambridgeduffy.com
If you would like to talk to me about proposing an IVA or have any questions at all please visit www.mccambridgeduffy.com
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Sarah Jolly

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Post by Sarah Jolly » Fri Aug 29, 2014 11:12 am
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Hi Denise.jw

I am sorry for the poor communication.

I have asked your Relationship Manager to call you today and explain why we have requested this information and answer any questions you have.

I hope this helps.
Sarah
Sarah Jolly IMA CMAP - A member of the IVA team at Freeman Jones
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