worried

[oskiee6]

i went to this site http: www.iva.com and read the feed back on blair endersby who i have just started with. the feed back is very bad. thier IVA customers have had very poor service and been bullied into making higher payments. am i in for the same treatment, is there anything i can do? very concerned after reading the post.

[Shining]

Hi oskiee6, that is the opinion of the people who made the feedback, doesn't necessarily reflect the opinion of all their clients. I do believe someone from BE posts on the forum and may be able to reassure you.

I'm not with BE so cannot comment as have no history with them.

[oskiee6]

thanks lesley, i hope your comments are true. i will pay extra as i get my annual pay rise but i hope they take into account any major increase i may have for example my electric and gas will more than double this year. i am like everyone else on IVA trying to cope and not get into borrowing in the future. i just hope BE dont put me through another nightmare. out of the frying pan!

[MelanieGiles]

Are you already in an IVA with this firm?

[oskiee6]

yes got accepted 29th jan. my first payment goes out 28th feb. the comments i read are frightening. most the comments talk about getting a prompt efficent service at the beginning which is what i have had. now worried about a the next 5 years not being so smooth.

[oskiee6]

anyone from B&E want to give feedback?

[wannabedj]

I'm new to this forum and just read this. I'm with this firm also :-/

[kallis3]

BE do get good feedback as well.

As Lesley says, it's personal opinion.

I think my firm are good at the moment, but there are others who don't rate them.

See how things go, you might be pleasantly surprised.

[oskiee6]

wannabedj lets stick together on this one. hope kallis3 is right. if there are any more BE customers out there please keep us posted. GOOD OR BAD

[kallis3]

I am sure there are thousands of satisfied customers with BE, so just see how things go.

[Blair Endersby]

Dear oskiee6

Please email your customer reference, contact details and any concerns you may have to the below email address, and I will arrange for someone to contact.

Kind Regards

Blair Endersby

[wannabedj]

wannabedj lets stick together on this one. hope kallis3 is right. if there are any more BE customers out there please keep us posted. GOOD OR BAD

Sounds good!!

I've been with them just over 8 months now and they've been nothing but nice to me (when contacted). I've had my 6 month review and nothings came through the post saying I have to pay any more!! So I'm happy!

I would just like to say that at this moment in time I am very happy I chose to enter an IVA. No more worries, no more phone call and no more letters (well apart from black horse).

[oskiee6]

comforting to know that you have been treated well. like i said i dont have a problem with my agreement just concerned over feedback on the other forum. i will contact BE.

[kallis3]

I try to form my own opinions on things, particularly if I have been receiving good service up until now.

You will never please all of the people all of the time.

[oskiee6]

well got a call today from BE. the rep said that thier clients should contact them of any changes that make thier payments difficult and thier IP will submit a request for changes. contrary to the other forum BE responded fairly quickly. hope this is a sign of things to come.